Who Oversees Arizona Unemployment Insurance Benefits?

The Arizona Department of Economic Security (DES) administers the state’s Unemployment Insurance (UI) program. DES is responsible for determining eligibility, issuing benefit payments, collecting employer taxes, and establishing rules for the UI program. The program is funded by taxes paid by Arizona employers into the unemployment insurance trust fund. morrisinstituteforjustice.org

How Can I Qualify for Unemployment Benefits in Arizona?

To qualify for UI benefits in Arizona, you must meet the following criteria:

  1. Work and Wage Requirements:
    • You must have worked for an employer who paid unemployment tax to the state.
    • You must have earned at least 390 times the Arizona minimum wage in your highest-earning quarter.
    • The total wages in the other three quarters must equal at least half of the amount earned in your highest quarter.
    • Alternatively, if you earned at least $8,000 in total wages in at least two quarters of the base period, with wages in one quarter equal to $7,987.50 or more, you may also qualify. des.az.gov
  2. Reason for Unemployment:
    • You must be unemployed through no fault of your own.
    • If you were laid off due to lack of work, you typically meet this requirement.
    • If you quit or were discharged, DES will assess the circumstances to determine eligibility. des.az.gov
  3. Ability and Availability:
    • You must be able and available to work.
    • You must be actively seeking employment.

How Much Will I Receive in Unemployment Benefits in Arizona?

Your weekly benefit amount (WBA) is calculated based on your earnings during the base period. Specifically, the WBA is 4% of the wages paid in your highest-earning quarter of the base period. As of the latest information, the maximum WBA in Arizona is $320. des.az.gov

What’s the Process for Applying for Unemployment Benefits in Arizona?

To apply for UI benefits in Arizona:

  1. Gather Necessary Information:
    • Social Security Number.
    • Arizona Driver’s License or State Issued ID (if available).
    • Mailing address, including city, state, and ZIP code.
    • Names, addresses, and phone numbers of all employers from the last 18 months.
    • The last day you worked before filing your claim.
    • Details of any severance, vacation, holiday, or unused sick pay received.
    • Alien Registration Number (if applicable).
    • Copy #4 of your DD Form 214 if you were released from the military in the last 18 months.
    • SF 8 or SF 50 if you were employed in Federal Civilian service in the last 18 months.
    • Information about any pensions (other than Social Security), including start date and monthly benefit amount.
  2. Submit Your Application:
    • Apply online through the DES portal.
    • If you lack computer access, visit a DES One-Stop Center or Employment Service Office.
  3. After Applying:
    • A DES representative may contact you and your last employer to determine the reason for your separation.
    • You will receive a “Determination of Deputy” letter stating whether you are eligible for benefits.
    • If eligible, there is a one-week waiting period before benefits are paid.
    • Benefits are typically issued via an Electronic Payment Card mailed to you within a week after processing your application.

It’s crucial to continue filing weekly claims to demonstrate that you are actively seeking work. Weekly certifications can be filed online. If you don’t have internet access, request DES to mail you UB-106-A forms, complete them weekly, and mail them back. Be aware that mailing forms may delay benefit payments. azlawhelp.org

How Can I Manage My Unemployment Benefits in Arizona?

To manage your UI benefits:

  1. Weekly Certifications:
    • File a weekly claim to certify your eligibility.
    • This can be done online through the DES portal.
    • If you lack internet access, request paper forms from DES, complete them weekly, and mail them back.
  2. Maintain Eligibility:
    • Be able and available for work.
    • Actively seek employment and keep records of your job search activities.
  3. Stay Informed:
    • Regularly check your claim status and payment information online or via the Automated Telephone System.
    • Keep your contact information up to date with DES.

How Can I Appeal a Decision Regarding Arizona Unemployment Benefits?

If you disagree with a determination made by the Arizona Department of Economic Security (DES) regarding your Unemployment Insurance (UI) benefits, you have the right to appeal the decision. Here’s a detailed guide on the appeals process:

  1. Timeframe for Filing an Appeal:
    • You must file your appeal within 15 calendar days from the date the determination was mailed or electronically transmitted to you. If you miss this deadline, you must provide a valid reason for the delay. des.az.gov
  2. Methods to File an Appeal:
    • Online: Utilize the Electronic Appeals Submission (EAS) system to file your appeal electronically.
    • In Writing: Send a written appeal via mail or fax. Ensure your appeal includes your name, Social Security number, and a copy of the determination you’re contesting.
    • In Person: Visit any Employment Service Office to submit your appeal directly.
  3. After Filing the Appeal:
    • Notice of Hearing: Once your appeal is received, DES will schedule a hearing and send you a “Notice of Hearing” detailing the date, time, and method (in-person or telephonic) of the hearing.
    • Preparation: Gather all relevant documents, evidence, and witness testimonies that support your case.
    • Hearing: An Administrative Law Judge (ALJ) will conduct the hearing, where both you and DES representatives can present evidence and arguments.
    • Decision: After the hearing, the ALJ will issue a written decision. If you disagree with this decision, you can appeal to the Appeals Board within 30 calendar days of the decision’s mailing date. des.az.gov

How Can I Report Unemployment Fraud in Arizona?

If you suspect Unemployment Insurance (UI) fraud or believe you have been a victim of identity theft related to UI benefits in Arizona, it’s crucial to report it promptly to the Arizona Department of Economic Security (DES). Here’s how you can do so:

  1. Online Reporting:
    • DES provides an online form to report suspected UI fraud. You can access it here: Report Benefits Fraud.
    • When completing the form, provide as much identifying information as possible to assist DES in locating the claim within their system. This includes:
      • Full name (as it appears on any UI documents)
      • Social Security Number
      • Mailing address where any UI-related documents were received
    • Detailed information about the suspected fraud or identity theft incident.
  2. Phone Reporting:
    • If you prefer to report suspected UI fraud via phone, you can contact the DES Benefit Payment Control Unit at (602) 364-4300. des.az.gov
  3. Additional Resources:

How Can I Speak to a Representative at Arizona Unemployment Customer Service?

If you need assistance with your Unemployment Insurance (UI) claim or have questions regarding UI benefits in Arizona, you can contact the DES UI Call Center. Here are the available contact methods:

  1. Phone:
    • Toll-Free Number: 1 (877) 600-2722
    • Phoenix Area: (602) 364-2722
    • Tucson Area: (520) 791-2722
    • Telecommunications Relay Service for the Deaf/Hard of Hearing: 711 Toll-Free

    These numbers connect you to the Arizona Unemployment Insurance Call Center, where representatives can assist with various UI-related inquiries. des.az.gov

  2. Automated Telephone System:
    • For automated information about your claim, including claim status and payment details, you can call the Telephone Information and Payment System (TIPS) at 1 (877) 600-2722. des.az.gov
  3. Client Advocate:

What Happens if I Was Fired?

Eligibility for Unemployment Insurance (UI) benefits in Arizona after being fired depends on the circumstances surrounding your termination:

  • Fired for Misconduct: If you were terminated due to misconduct connected with your work, you may be disqualified from receiving UI benefits. Misconduct can include violations of company policies, insubordination, or other actions that demonstrate a disregard for the employer’s interests.
  • Fired Without Misconduct: If you were terminated for reasons not related to misconduct, such as lack of work, company downsizing, or other factors beyond your control, you are generally eligible for UI benefits.

When you apply for UI benefits, the Arizona Department of Economic Security (DES) will review the reasons for your separation from employment. They may contact your previous employer to gather information about your termination. It’s essential to provide accurate and detailed information during the application process to ensure a fair determination.

What Happens if I Quit My Job?

Voluntarily leaving your job can affect your eligibility for Unemployment Insurance (UI) benefits in Arizona:

  • Quit for Good Cause: If you quit your job for reasons considered “good cause” connected to your work, you may still be eligible for UI benefits. Good cause can include unsafe working conditions, significant changes in employment terms, or other compelling reasons that would force a reasonable person to resign.
  • Quit Without Good Cause: If you left your job without good cause related to your work, you are typically disqualified from receiving UI benefits. Personal reasons, such as dissatisfaction with the job or pursuing other opportunities, generally do not qualify as good cause.

The Arizona Department of Economic Security (DES) will assess the circumstances of your resignation during the application process. They may contact your former employer to verify the details of your separation. Providing thorough and truthful information is crucial to determine your eligibility accurately.

Arizona Unemployment Phone Number and Office Locations

Arizona Unemployment  Office Arizona Unemployment Office Locations Arizona Unemployment Phone Number
Bullhead City 2601 Highway 95Bullhead City, AZ 86442 928-758-0702
Pinal County Business and Career Center 318 N. Florence StCasa Grande, AZ 85122 520-866-3600
Arizona Workforce Connection 558 N Coronado BlvdPO Box 816Clifton, AZ 85533 928-439-4632
Yavapai Workforce Connection 1500 East Cherry Street Suite FCottonwood, AZ 86326 928-634-3337
Arizona Workforce Connection 515 East 7th StreetDouglas, AZ 85607 520-364-8906
Arizona @ Work – Eagar Office 74 North Main Street Suite 6Eagar, AZ 85925 928-333-3161
AZDES Reemployment Assistance 1701 N. Fourth St.Flagstaff, AZ 86004 928-213-3541
Arizona at Work – Maricopa County 735 North Gilbert RoadSuite134Gilbert, AZ 85234 602-372-9700
Maricopa Workforce Connections 4425 W Olive Ave AvenueSuite 190Glendale, AZ 85032 602-372-4200
Globe Comprehensive One-Stop 5515 South Apache AvenueSuite 200Globe, AZ 85501 928-425-7631
Department of Economic Security 2400 Airway AvenueKingman, AZ 86401 928-753-4333
Kingman Comprehensive Job Center 700 West Beale StreetPO Box 7000 Zip 86402-7000Kingman, AZ 86402 928-753-0723
Hopi Tribe Unemployment Office Main Street off Highway 264PO Box 123Kykotsmovi, AZ 86039 928-734-3542
Unemployment Office Lake Havasu City 2001 College Drive Suite 94Lake Havasu City, AZ 86403 928-453-0710
State of Arizona DES 2031 Spawr CircleLake Havasu City, AZ 86403 928-854-0350
Mesa Employment Service – DES 120 W 1st AveMesa, AZ 85210 602-771-6902
Fort Mojave Indian Tribe Workforce 8490 South Highway 95Suite 102; PO  Box 5896 (86446)Mohave Valley, AZ 86440 928-346-1787
Unemployment Office – Santa Cruz County 610 N Morley AvenueNogales, AZ 85621 520-375-7670
Page Employment Service – DES 1057 West VistaPage, AZ 86040 928-645-4797
Colorado River Development and Training 13370 First Avenue26600 Mohave RoadParker, AZ 85344 928-669-8555
Unemployment Office – Payson 100 N Tonto St Suite BPayson, AZ 85541 808-425-6743
Hualapai Education and Training Center 460 Hualapai WayPO Box 179Peach Springs, AZ 86434 928-769-2200
Unemployment Office – North Phoenix 9801 North 7th StreetPhoenix, AZ 85020 602-861-0208
Unemployment Office – South Phoenix 4635 South Central AvenuePhoenix, AZ 85040 602-771-0630
Unemployment Office – West Phoenix 3406 North 51st AvenuePhoenix, AZ 85031 623-245-6200
Arizona at Work – NACOG Office 221 North MarinaSuite 201; PO Box 2451Prescott, AZ 86302 928-778-1422
Unemployment Office Prescott Valley 3262 Bob Drive Suite 6Prescott Valley, AZ 86314 928-759-1669
Gila River Indian Community 192 South Skill Center RoadSuite 208; PO Box 97Sacaton, AZ 85147 520-563-3387
Arizona @ Work  Graham Job Center 1910 W Thatcher Blvd.Safford, AZ 85546 928-432-6932
San Carlos Apache Tribe-College PO BOX 344San Carlos, AZ 85550 928-475-2305
Pima-Maricopa Indian Community Center 10005 East Osborn RoadScottsdale, AZ 85256 480-362-7950
Vista Del Camino Community Center 7700 East Roosevelt StScottsdale, AZ 85257 480-312-0060
Unemployment Office – Sells SR 86 & Indian Route 19PO Box 837Sells, AZ 85634 520-383-4251
Unemployment Office – Show Low 1500 S. White Mountain Rd Suite 401BShow Low, AZ 85901 928-532-1516
Unemployment Office – Sierra Vista 2600 East Wilcox Dr Room H-106Sierra Vista, AZ 85635 520-458-9309
Cochise College Human Resources 901 North Colombo AvenueSierra Vista, AZ 85635 520-515-3623
Cocopah Indian Tribe – Unemployment Office 14515 S Veterans DriveSomerton, AZ 85350 928-627-8026
ARIZONA @ WORK Pima County 2797 East Ajo WayTucson, AZ 85713 520-724-7700
Unemployment Office – Tucson 1455 South AlvernonTucson, AZ 85711 520-872-9095
Workforce Service – Tucson North 316 W Fort LowellTucson, AZ 85705 520-638-2230
Pascua Yaqui Tribe 7474 S.Camino De OesteTucson, AZ 85757 520-879-5840
Pima County Arizona Unemployment Office 320 N. Commerce Park Loop2nd FloorTucson, AZ 85745 520-724-9649
Pima County Workforce Center 2801 East Ajo WayTucson, AZ 85713 520-724-2646
Rio Nuevo Service Center 340 North Commerce Park LoopTucson, AZ 85745 520-724-7650
Sullivan Jackson Employment Center 400 East 26th StreetTucson, AZ 85713 520-724-7300
White Mountain Apache Tribe 612 South Chief AveWhiteriver, AZ 85941 928-338-4818
Unemployment Office – Winslow Office 319 E Third St335C (site code)Winslow, AZ 86047 928-288-4644
Arizona Unemployment Office – Yuma 3826 W 16thYuma, AZ 85364 928-247-8740
Unemployment Office Yuma County 3826 W. 16th StreetYuma, AZ 85364 928-329-0990
Martin Luther King Youth Center 300 South 13th AvenueYuma, AZ 85364 928-783-9347

Other Arizona Benefits Contact 

Who do you need Phone Number
DES Fraud Hotline (800) 251-2436(602) 542-9449
Unemployment Insurance (602) 364-2722
Child Support Services (800) 882-4151(602) 252-4045
Nutrition Assistance (Food Stamps) (855) 432-7587
Cash Assistance (855) 432-7587
Medical Assistance (855) 432-7587
Electronic Benefit Transfer (EBT Card) Customer Service (888) 997-9333
Adult Protective Services (877) 767-2385
Aging and Adult Services (602) 542-4446
Child Care (602) 542-4248
Child Care Resources & Referral (800) 308-9000
Developmental Disabilities (602) 542-0419
Disability Determination, Phoenix (800) 352-0409
Disability Determination, Tucson (800) 362-6368
Employment Services (602) 542-4910
Rehabilitation Services (602) 542-3332
Arizona Early Intervention Program (AzEIP) (602) 532-9960
Volunteer Services (602) 542-1991
Office of Inspector General (OIG) (602) 542-3340
Office of Procurement (602) 364-0170
Refugee Resettlement Program (602) 542-4446
Central Human Resources (602) 771-2870
Accounts Receivable & Collections (602) 252-00241-800-236-1475 (for outside of the Phoenix Metropolitan Area, but only within Arizona)
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