Who Oversees Delaware Unemployment Insurance Benefits?

The Delaware Department of Labor (DOL) administers the state’s Unemployment Insurance (UI) program through its Division of Unemployment Insurance. This division is responsible for processing claims, determining eligibility, and distributing benefits to eligible individuals. labor.delaware.gov

How Can I Qualify for Unemployment Benefits in Delaware?

To qualify for unemployment benefits in Delaware, you must meet the following criteria:

  • Employment History: You must have worked for an employer who paid unemployment insurance taxes in Delaware. This includes private sector employees, federal civilian employees, military personnel, nonprofit employees, and self-employed workers registered with the Department of Labor. delawareonline.com
  • Earnings: You must have earned sufficient wages during your base period, which is typically the first four of the last five completed calendar quarters before filing your claim. Your weekly benefit amount is determined by the wages earned in your two highest-earning quarters during this period. labor.delaware.gov
  • Reason for Unemployment: You must be unemployed through no fault of your own. Acceptable reasons include being laid off due to lack of work or being discharged without misconduct. If you voluntarily quit your job, you may be disqualified unless you can show good cause. delawareonline.com
  • Availability and Ability to Work: You must be physically able to work, actively seeking employment, and available to accept suitable work.

How Much Will I Receive in Unemployment Benefits in Delaware?

The weekly benefit amount (WBA) in Delaware ranges from $20 to $450, depending on your earnings during the base period. The WBA is calculated as 1/46th of your two highest-earning quarters in the base period. For example, if your two highest-earning quarters total $20,000, your WBA would be approximately $434.78. labor.delaware.gov

What’s the Process for Applying for Unemployment Benefits in Delaware?

  1. File a Claim: You can file a new or reopened claim online through the Delaware Department of Labor’s website. Ensure you have your Social Security number, driver’s license or state ID, and details of your recent employers. labor.delaware.gov
  2. Register for Work: After filing your claim, you must register for work on the Delaware JobLink website, which includes creating a resume and searching for job opportunities. delawareonline.com
  3. Request Weekly Benefits: Each week, you must request benefits by certifying your eligibility, reporting any earnings, and confirming your job search activities. This is typically done online or by phone. laborfiles.delaware.gov

How Can I Manage My Unemployment Benefits in Delaware?

You can manage your unemployment benefits through the Delaware Department of Labor’s online portal, WebBenefits. This platform allows you to:

  • Request Weekly Benefits: Certify for benefits each week.
  • Update Personal Information: Change your address, phone number, or direct deposit details.
  • View Payment History: Access records of your benefit payments.
  • Check Claim Status: Monitor the status of your claim and any pending issues.

Access WebBenefits through the Delaware Department of Labor’s website. labor.delaware.gov

How Can I Appeal a Decision Regarding Delaware Unemployment Benefits?

If you disagree with a decision regarding your unemployment benefits, you can appeal:

  1. Notice of Determination: Review the determination notice for instructions on how to file an appeal.
  2. File an Appeal: Submit your appeal within 10 days of the decision mailing date. You can file via email at dol_dui_appeals_request@delaware.gov or directly through the claimant portal. labor.delaware.gov
  3. Appeal Hearing: An appeals referee will schedule a hearing where you can present your case.

How Can I Report Unemployment Fraud in Delaware?

To report unemployment fraud in Delaware:

  • Claimant Fraud: Call the Unemployment Insurance Fraud Hotline at 302-761-8397.
  • Employer Fraud: Call 302-761-8482.

If you believe you are a victim of identity theft related to unemployment benefits, email BPC_Fraud_Unit@delaware.gov with a brief description of the issue, your full name, mailing address, best contact phone number, and the last four digits of your Social Security number. labor.delaware.gov

How Can I Speak to a Representative at Delaware Unemployment Customer Service?

For assistance, you can contact the Delaware Department of Labor’s Unemployment Insurance Division:

Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. labor.delaware.gov

What Happens if I Was Fired?

If you were fired, your eligibility for unemployment benefits depends on the reason for your termination:

  • Discharge Without Misconduct: If you were discharged for reasons other than misconduct, you may be eligible for benefits.
  • Discharge for Misconduct: If you were discharged for misconduct, such as violation of company policies, you may be disqualified from receiving benefits.

The Delaware Department of Labor will investigate the circumstances of your termination to determine eligibility.

Delaware Unemployment Phone Number and Office Locations

Delaware Unemployment  Office Delaware Unemployment Office Locations Delaware Unemployment Phone Number
Dover Unemployment Office 655 S Bay Rd Suite 2HDover, DE 19901 302-739-5473
Georgetown Unemployment Office 8 Georgetown Plaza Suite 2Georgetown, DE 19947 302-856-5230
Pencader Unemployment Office 225 Corporate Boulevard #211Newark, DE 19702 302-368-6622
Fox Valley Unemployment Office 4425 North Market StreetWilmington, DE 19802 302-761-80 5
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