Who’s in charge of Missouri Unemployment Insurance Benefits?

The Missouri Division of Employment Security (DES) is in charge of administering the state’s unemployment insurance program.

By managing the state’s Unemployment Insurance (UI) program, the DES contributes to the Department’s vision statement. There are no deductions from employees’ paychecks for this insurance because it is a combined state-federal program supported primarily via tax payments paid by businesses in Missouri.

The Missouri Unemployment Compensation Fund receives all tax payments (UTF). The UTF distributes compensation to qualifying applicants under the normal UI program.

Missouri Unemployment Contact

Regional Claims Center

  • Jefferson City

Phone: 573-751-9040

  • Kansas City

Phone: 816-889-3101

  • St. Louis

Phone: 314-340-4950

  • Springfield

Phone: 417-895-6851

  • Outside Local Calling Area

Phone:800-320-2519

  • Fax

Phone: 573-751-9730

This is a central fax number, so mark the item to the attention of the person to whom you are sending it. Faxing a form back? Use the fax number on the back of the form.

Appeals

  • Division of Employment Security

Appeals Tribunal

P.O. Box 59

Jefferson City, MO 65104-0059

  • Phone: 573-751-3913
  • General Fax: 573-751-5620
  • Fax: 573-751-1321

Other

  • Switchboard

Phone: 573-751-3215

  • Benefit Overpayment Questions

Phone: 573-751-4058, option 4

  • Benefit Overpayment Repayment Plan

Phone: 573-751-4058, option 1

  • Report Unemployment Fraud

Phone: 573-751-4058, option 5

  • Report Worker Misclassification

Phone: 573-751-1099

  • DES Central Office

P.O. Box 59

Jefferson City, MO 65104-0059

  • Confidential Records Request:

confidentialrequest@labor.mo.gov

Phone: 573-526-4464

How To Qualify for Missouri Unemployment Benefits

As a general rule, any worker who applies for UI benefits in Missouri must meet the following criteria:

  • The claimant must show that the lost job was through no fault of their own – or that the employee quit for good cause, as defined by Missouri law.
  • The claimant must have earned a wage of at least $2,250 – including at least $1,500 during one of the calendar quarters, and at least $750 during the remainder of the base period – from an insured employer during the base period for review.

How Much Unemployment Benefits Will I Get in Missouri?

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: N/A
  • Duration of Benefits: 8-20 weeks
  • Weekly Payment: Min $35 to Max $320
  • Maximum Benefits Amount (1 year): $6,400

How Do I Apply for Missouri Unemployment Benefits?

Any jobless person in Missouri is encouraged to file for unemployment benefits as soon as they lose their job.

UInteract, Missouri’s online claim system, is mobile-friendly and accessible 24 hours a day. Claimants can utilize UInteract to submit their first claim as well as weekly UI benefit payment requests. When you first log in to the system, you must create a username and password for your account that you may use in the future.

The state of Missouri also has a phone claims filing system that is available from 8 a.m. to 5 p.m. Monday through Friday at the following numbers:

  • Toll-Free: 800-320-2519
  • Jefferson City: 573-751-9040
  • Kansas City: 816-889-3101
  • Springfield: 417-895-6851
  • St. Louis: 314-340-4950

How do I Manage My Missouri Unemployment Benefits

You must submit a weekly certification for each week you want to claim benefits, which you may do online. Before submitting your weekly unemployment benefit claim, just log into the same claims filing system that you used to make your original claim and complete the questions regarding your work and earnings activities for the week.

All earnings earned in the preceding week, including tips, commissions, bonuses, show-up time, and military reserve drill money, must be reported. If a job is provided to you, you must additionally indicate that you are able and ready to work each day, and you must record if you denied any new employment offers.

How Do I Appeal a Missouri Unemployment Decision?

If you feel a judgment was made in mistake and important facts were not properly examined, you may file an appeal. An determination letter will include specific advice on how to file your appeal.

Prepare to attend an appeals hearing after submitting your request for review. If you submit an appeal to a decision but do not show up for the hearing, your appeal will be denied, and the decision on your claim will remain the same.

How Do I Report a Missouri Unemployment Fraud?

Unemployment insurance benefit fraud is a severe problem that jeopardizes Missouri’s unemployment benefits program’s credibility. Fraud jeopardizes Missouri residents’ financial stability and wastes public funds.

All fraud reports are taken seriously and thoroughly investigated by the Missouri Division of Employment Security. Those found guilty of stealing UI funds face having their benefits revoked, being fined up to 100% of any overpayments, and maybe being imprisoned.

Please utilize the state of Missouri’s online fraud reporting form to voice your concerns if you have information about someone who may be receiving unemployment benefits in a dishonest manner.

How Do I Talk to a Person in Missouri Unemployment Customer Service?

Steps:

  1. Dial 1-800-320-2519
  2. Press 7 (to speak with a representative regarding your unemployment claim or if you need assistance in searching for work)
  3. Press 2 (to speak with a representative for assistance in searching for work)
  4. Stay on the line
  5. The automated phone system will connect you to a live customer service agent from Missouri Unemployment

MO Unemployment Voice Main Menu

  • Press 1 to claim or make a weekly request for payment.
  • Press 2 to inquire about the status of a claim.
  • Press 3 to check on an appeal.
  • Press 4 for information regarding a Missouri access debit card.
  • Press 5 to take your method of payment.
  • Press 6 to update your tax withholding status.
  • Press 7 to speak with a representative regarding your unemployment claim or if you need assistance in searching for work.
  • Press 8 for updated information on federal Covid-19 unemployment benefits due to the cares act.
  • Press 9 if you are unemployed and need assistance.

MO Unemployment Voice Sub-Menu (if you press 7)

  • Press 1 to update personal information or speak with representative regarding your claim.
  • Press 2 to speak with representative for assistance in searching for work.

Missouri Unemployment Customer Service Representatives Hours

  • Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday.
  • Saturday-Sunday closed.

Missouri Unemployment Support Phone Numbers

Missouri Unemployment Support Phone Number:

  • Phone: 1-800-320-2519.
  • Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday,
  •  Saturday-Sunday closed.

Forms, New Account Registration, Reportable Wages, Tax Rates and Voluntary Contributions, Refunds, Late Wage Reports or Payments:

  • Phone: 1-573-751-1995.

Magnetic Wage Reporting: 

  • Phone: 1-573-751-2271.

Benefit Charges:

  • Phone: 1-573-751-4034.

Wage and Payment Certification to the Internal Revenue Services (IRS) – Employer Accounts Unit:

  • Phone: 1-573-751-1785.

To file for Unemployment Insurance (UI) Benefits or to get Claims Information:

  • Jefferson City: 1-573-751-9040.
  • Kansas City: 1-816-889-3101.
  • Springfield: 1-417-895-6851.
  • St. Louis: 1-314-340-4950.
  • Appeal Information: 1-573-751-3913.
  • Report Worker Misclassification: 1-573-751-1099.
  • UInteract Employer Contact: 1-573-751-1995.
  • Benefit Overpayment Questions: 1-573-751-0057.
  • Benefit Overpayment Repayment Plan: 1-573-751-4058.
  • Missouri Access Mastercard: 1-888-775-3445.
  • Switchboard: 1-573-751-3215.

Missouri Unemployment Insurance (UI) Mailing Addresses

  • Division of Employment Security:

P.O. Box 59

Jefferson City, MO 65104-0059

MO Unemployment Live Chat Support

You can start a live chat session with a Missouri Unemployment Support Virtual Assistance on the Missouri Unemployment Support Chatbot page.

Missouri Unemployment support email

  • Employer Contact: esemptax@labor.mo.gov
  • Appeals: appealstribunal@labor.mo.gov
  • Confidential Records Request: confidentialrequest@labor.mo.gov
  • Magnetic Wage Reporting: MagneticReporting@labor.mo.gov
  • Benefit Charges: BenefitCharges@labor.mo.gov
  • Tax Rates and Voluntary Contributions: TaxRates@labor.mo.gov
  • Reimbursable Accounts: ReimbursableBilling@labor.mo.gov

Missouri UI Help Center

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

Missouri Unemployment Phone Number and Office Locations

Missouri Unemployment  Office Missouri Unemployment Office Locations Missouri Unemployment Phone Number
Missouri Unemployment Office – Maryville 114 West Third StreetMaryville, MO 64468 660-582-8980
Missouri Unemployment Office – Nevada 621 East Highland Ave #3Nevada, MO 64772-1022 417-448-1177
Missouri Unemployment Office – New Madrid 420 Virginia AvenueNew Madrid, MO 63869 573-748-2778
Missouri Unemployment Office – Park Hills 403 Parkway Drive Suite APark Hills, MO 63601-1510 573-518-2431
Missouri Unemployment Office – Poplar Bluff 1903 Northwood Drive #2Poplar Bluff, MO 63901 573-840-9595
Missouri Unemployment Office – Poplar Bluff 1716 South BroadwayPoplar Bluff, MO 63901 573-785-4727
Missouri Unemployment Office – Rolla 1107 KingshighwayRolla, MO 65401 573-368-2354
Missouri Unemployment Office – Sedalia 515 S. KentuckySedalia, MO 65301 660-530-5627
Missouri Unemployment Office – Sikeston 202 South KingshighwaySikeston, MO 63801-2946 573-472-5250
Missouri Unemployment Office – Springfield 1443 N. Robberson Ave #100Springfield, MO 65802 417-874-2730
Missouri Unemployment Office – Ozark 2900 E SunshineSpringfield, MO 65804 417-887-4343
Missouri Unemployment Office – St. Ann 715 Northwest Plaza DriveSt. Ann, MO 63074 314-615-6010
Missouri Unemployment Office – St. Joseph 2202 Frederick Ave.St. Joseph, MO 64507 816-387-2380
Missouri Unemployment Office – St. Louis 1520 Market Street Suite 3050St. Louis, MO 63103-2634 314-589-8000
Missouri Unemployment Office – St. Peters 212 Turner BoulevardSt. Peters, MO 63376-1079 636-255-6060
Missouri Unemployment Office – St. Roberts 194 Eastlawn Suite GSt. Roberts, MO 65583 573-451-3109
Missouri Unemployment Office – Trenton 1104 Main StreetTrenton, MO 64683 660-359-5636
Missouri Unemployment Office – Warrenton 111 Steinhagen RoadPO Box 429Warrenton, MO 63383 636-456-9467
Missouri Unemployment Office – Washington 1108 Washington SquareWashington, MO 63090-5304 636-583-9670
Missouri Unemployment Office – West Plains 408 Washington Ave #100West Plains, MO 65775-5789 417-256-3158
Post Views: 14