Who’s in charge of New Hampshire Unemployment Insurance Benefits?

New Hampshire Employment Security (NHES) is in charge of administering the state’s unemployment insurance program.

NH Employment Security (NHES) is a state agency funded by the federal government. Originally known as the National Reemployment Service, the State Employment Service was created in 1933.

New Hampshire Unemployment Contact

Who you should call What You need
Local Office Operations Make comments and suggestions or ask questions regarding NHES Local Offices or the services you received.
Appeals (en español) Ask questions about how to file an appeal, or inquire about an appeal already filed.
Employer Accounts Ask questions about how to register as an employer, tax rates, benefit charges, etc.
Report Unemployment Fraud Report potential unemployment insurance fraud
Job Match System Ask questions about how to register for work or use the Job Match System
Mass Layoff/Seasonal Layoffmasslayoff@nhes.nh.gov For employer questions about mass layoff/seasonal layoff and to notify NHES of an eventInformation on Reporting Mass Layoff and/or Seasonal Layoff To report a mass layoff/seasonal layoff, complete spreadsheet and FAX to the number provided (Spreadsheet must be faxed. DO NOT send as e-mail attachment):Employer Shutdown InformationFax: (603) 447-3951

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How To Qualify for New Hampshire Unemployment Benefits

After the initial claim is submitted, no final determination about claimant eligibility may be made. New Hampshire job searchers must normally fulfill the following conditions to be eligible for UI benefits:

  • You must be out of work entirely or partially due to no fault of his or her own.
  • Unless specifically exempted, you must register for work.
  • You must be available to work full-time throughout all shifts and hours that are acceptable for the job.
  • You must be able to work both physically and cognitively.
  • You must be actively looking for a job.

To collect unemployment benefits in the state of New Hampshire, you must be actively seeking employment.

How Much Unemployment Benefits Will I Get in New Hampshire?

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: Last 4 completed quarters
  • Duration of Benefits: 26 weeks
  • Weekly Payment: Min $32 to Max $427
  • Maximum Benefits Amount (1 year): $11,102

How Do I Apply for New Hampshire Unemployment Benefits?

You should make a fresh claim for unemployment compensation with the New Hampshire Unemployment Compensation Bureau as soon as you become jobless or have your working hours severely reduced.

You can finish this procedure online or in person at a New Hampshire Employment Security office, where you can use a computer in a Resource Center to file your new claim.

New Hampshire’s online claims center provides simple, step-by-step instructions for filling out your unemployment compensation claim.

Please keep in mind that you will need to create an account on the Workforce Connect online portal in New Hampshire. After that, you may use the same account to file your unemployment claim, track its progress, and file your weekly benefits claims.

How do I Manage My New Hampshire Unemployment Benefits

You must make a weekly claim for the term of your UI benefits to ensure that you continue to fulfill the eligibility conditions. You must answer questions about your job search activities, report any money you earned, and record any employment offers you got and turned down for each week you wish to receive benefits.

You can submit your weekly claim online. You’ll be able to log in with the same account you used to make your first claim. To file your weekly claim, follow the step-by-step instructions provided on the site. Your responses to the weekly questions assist the state of New Hampshire in determining your continuous eligibility for UI compensation.

How Do I Appeal a New Hampshire Unemployment Decision?

If you disagree with the outcome of your original unemployment claim, you can file an appeal. Within 14 calendar days of receiving your notice of determination, you must file an appeal in writing. Your letter of determination will also outline the actions you must follow to file your appeal request.

New Hampshire’s Appeal Tribunal Unit is in charge of appeal decisions, and it may invite you to participate in an appeals hearing before releasing an amended judgment.

How Do I Report New Hampshire Unemployment Fraud?

Unemployment fraud, such as identity theft and benefit overpayment, compromises the integrity of the New Hampshire unemployment insurance system and may prevent important financial assistance from reaching people who need them most.

If you suspect someone of stealing unemployment benefits, you can contact the New Hampshire Unemployment Compensation Bureau via any of the following channels:

Phone: 800-852-3400, Ext. 84016

Online: Use the e-form for reporting potential unemployment insurance fraud

How Do I Talk to a Person in New Hampshire Unemployment Customer Service?

Steps:

  1. Dial 1-603-271-7700
  2. Press 5 (for all other questions)
  3. Stay on the line
  4. The automated phone system will connect you to a live customer service agent from New Hampshire Unemployment

NH Unemployment Voice Main Menu

  • Press 2 if you have a claim and need assistance with your claim.
  • Press 3 if you are a Job Seeker or an employer looking for the hire.
  • Press 4 if you are an employer and need assistance with tax questions, unemployment questions or the worksheet program.
  • Press 5 for all other questions.

New Hampshire Unemployment Customer Service Representatives Hours

  • Live New Hampshire Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday,
  • Saturday-Sunday closed.

New Hampshire Unemployment Support Phone Numbers

  • NH Unemployment Support Phone Number: 1-603-271-7700. Live New Hampshire Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • TDD Access: 1-800-735-2964.
  • New Hampshire Employment Security (NHES): 1-603-224-3311 or 1-800-852-3400.

NH Unemployment Insurance (UI) Mailing Addresses

Unemployment office:

45 S Fruit St, Concord, NH 03301, United States

NH Unemployment Live Chat Support

Live chat customer service is not available from Wisconsin DMV. To contact a live customer service representative you need to dial 1-603-271-7700 and follow the instructions above.

NH Unemployment support email

  • Verify your earnings to obtain a weekly benefit amount higher than $168: self-employment@nhes.nh.gov

New Hampshire UI Help Center

You can find more information at NH Unemployment Insurance (UI) Support page.

What if I got fired?

You may be disqualified for benefits if the employer can prove you were discharged for work-related misconduct. An employer must prove misconduct before you are eligible for benefits.

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

New Hampshire Unemployment Phone Number and Office Locations

New Hampshire Unemployment  Office New Hampshire Unemployment Office Locations New Hampshire Unemployment Phone Number
NH Unemployment Office – Conway 518 White Mountain HighwayConway, NH 03818-4205 603-447-5924
NH Unemployment Office – Keene 149 Emerald Street Suite YKeene, NH 03431 603-352-1904
NH Unemployment Office – Laconia 426 Union AvenueLaconia, NH 03246 603-524-3960
NH Unemployment Office – Littleton 646 Union Street Suite 100Littleton, NH 03561 603-444-2971
NH Unemployment Office – Manchester 300 Hanover StreetManchester, NH 03104 603-627-7841
NH Unemployment Office – Nashua 6 Townsend WestNashua, NH 03063 603-882-5177
NH Unemployment Office – Portsmouth 2000 Lafayette RoadPortsmouth, NH 03801 603-436-3702
NH Unemployment Office – Salem 29 South BroadwaySalem, NH 03079 603-893-9185
NH Unemployment Office – Somersworth 6 Marsh Brook DriveSomersworth, NH 03878 603-742-3600
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