New York Unemployment
Who’s in charge of New York Unemployment Insurance Benefits?
The New York Department Of Labor(DOL) is in charge of the state’s unemployment insurance program.
The objective of the New York Department of Labor is to deliver great services to clients, employees, and companies based in New York.
- DOL connects New Yorkers to jobs, training, and up-skilling opportunities to help people discover the occupations they want.
- DOL helps New York companies grow by helping them locate suitable workers and keeping them informed about tools and incentives that will help them succeed.
- DOL empowers and protects New York’s workers by providing them with a safe workplace and ensuring that they are paid a living wage.
New York Unemployment Contact
Telephone Claims Center
Telephone Claims Center (TCC)
- Toll-free: (888) 209-8124
- Hours of operation: Monday – Friday 8:00 AM – 5:00 PM
If you are a deaf or hard of hearing individual who is being assisted by another person
- Phone: (888) 783-1370
TTY/TDD
- Phone: (800) 662-1220
NY.gov assistance
- Phone: 800-833-3000
- Be sure that your Social Security number appears at the top of the right hand corner on all pages.
- New York State Department of Labor
P.O. Box 15130
Albany, NY 12212-5130
Fax
- Number: (518) 457-9378
Weekly Benefits
- Call: 1-888-581-5812
- If you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783- 1370.
Request a Hearing
Your written request must be received within 30 days of the determination. Be sure that your Social Security number appears at the top right hand corner on all pages.
- Mail:
New York State Department of Labor
P.O. Box 15131
Albany, NY 12212-513
Payment Plan
- Call: (800) 533-6600
- Mail:
Unemployment Insurance Division,
NYS Department of Labor,
P.O. Box 1195, Albany, NY 12201.
How To Qualify for New York Unemployment Benefits
Once your unemployment claim has been verified, you will be able to assess your eligibility. A applicant for UI benefits in New York who satisfies the following conditions is likely to be approved:
- Working in covered employment and earning enough money while working for a company who pays unemployment insurance taxes
- Being laid off due to no fault of your own
- Being eager, able, and ready to take work if and when it is provided
- For each week that you are claiming benefits, you must actively seek job
How Much Unemployment Benefits Will I Get in New York?
- Base Period: First 4 of the last 5 completed quarters
- Alt Base Period: Last 4 completed quarters
- Duration of Benefits: 26 weeks
- Weekly Payment: Min $104 to Max $504
- Maximum Benefits Amount (1 year): $13,104
How Do I Apply for New York Unemployment Benefits?
When you submit an unemployment claim in New York, you are guided by your last name. In the case of a new unemployment claim, the day you should file is determined by your last name’s first letter.
- A – F should file their UI benefits claims on Monday
- G – N should file their UI benefits claims on Tuesday
- O- Z should file their UI benefits claims on Wednesday
Create your NY.gov account and follow the instructions to submit your initial unemployment claim.
You will need to create a PIN if this is your first time claiming UI benefits in New York. Using your unique PIN, you can check the status of your claim and submit ongoing weekly unemployment compensation claims.
If you cannot submit your unemployment insurance claim online, you may also call the state’s Telephone Claim Center during business hours to file your claim.
The phone number is 888-209-8124, and agents are available Monday through Friday from 8 a.m. to 7:30 p.m. to assist you. Claimants who file by phone can use translation services.
How do I Manage My New York Unemployment Benefits
You must continue to claim a weekly benefit for each week you are jobless and fulfill eligibility standards once you have made a claim for benefits. This procedure is often referred to as benefit certification.
You can start submitting weekly claims online as soon as you receive notification that your claim has been authorized. You must submit this certification for each week that you are jobless in order to continue receiving weekly unemployment benefits.
You will be asked questions to confirm that you were jobless for all or part of the previous week, as well as that you satisfied all other eligibility conditions for benefits, such as continuing to hunt for appropriate work.
How Do I Appeal a New York Unemployment Decision?
If your claim for benefits is refused, you have 30 days to file an appeal with the Department of Labor in New York State. Your statement of appeal should clearly describe why you feel the denial of your benefits was erroneous. If you are unsatisfied with the judgment regarding your claim, your employer has the same right to appeal.
You will be requested to attend a hearing before an administrative law judge once your request for appeal is accepted, during which you will be asked questions about your claim. Before making a decision on your appeal, the administrative law judge will analyze all relevant papers.
How Do I Report a New York Unemployment Fraud?
The New York State Department of Labor works hard to maintain the agency’s and all of its programs’ integrity. In addition, the department collaborates with local, state, and federal law enforcement authorities, as well as other government agencies, claimants, and businesses throughout New York State and the country, to prevent false UI claims.
You are strongly urged to file an unemployment fraud complaint online if you suspect someone is improperly obtaining UI benefits, whether through identity theft or supplying false information.
How Do I Talk to a Person in New York Unemployment Customer Service?
Tel-Service at 1-888-581-5812.
If you live outside of NYS, call 1-888-864-9920.
What if I quit?
In general, you are not eligible if you leave your work freely.
If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.
You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.
New York Unemployment Phone Number and Office Locations
| New York Unemployment Office | New York Unemployment Office Locations | New York Unemployment Phone Number |
| Albany Career Central | 175 Central AvenueAlbany, NY 12206 | 518-462-7600 |
| Albion Unemployment Office | 458 West Avenue Suite 3Albion, NY 14411 | 585-589-5335 |
| Amsterdam Workforce Solutions | 2620 Riverfront CenterAmsterdam, NY 12010 | 518-842-2240 |
| Cayuga Works Unemployment Office | 199 Franklin StreetSuite 204Auburn, NY 13021 | 315-253-1590 |
| Saratoga County Unemployment Office | 152 West High StreetBallston Spa, NY 12020 | 518-884-4170 |
| Unemployment Office – Batavia | 587 East Main StreetSuite 100, Eastown PlazaBatavia, NY 14020 | 585-344-2042 |
| Bath Unemployment Office | 117 East Steuben StreetBath, NY 14810 | 607-776-7712 |
| Allegany County Employment Center | 7 Wells LaneBelmont, NY 14813 | 585-268-9240 |
| Bronx Workforce1 Unemployment Office | 400 East Fordham Rd.8th FloorBronx, NY 10458 | 718-960-7901 |
| Unemployment Office Bronx – Hunts Point | 1029 East 163rd Street3rd FloorBronx, NY 10459 | 718-542-6777 |
| Brooklyn Workforce 1 Unemployment Office | 9 Bond Street5th FloorBrooklyn, NY 11201 | 347-296-8010 |
| NYS Employment Services | 250 Schermerhorn StreetBrooklyn, NY 11201 | 718-613-3760 |
| St. Nicholas Alliance | 790 Broadway2nd FloorBrooklyn, NY 11206 | 718-302-2057 |
| Buffalo Downtown – Unemployment Office | 284 Main StreetBuffalo, NY 14202 | 716-851-2600 |
| Buffalo Employment and Training Center | 77 Goodell StreetFirst FloorBuffalo, NY 14203 | 716-856-5627 |
| Finger Lakes Works | 3010 County Complex DriveCanandaigua, NY 14424 | 585-396-4020 |
| Unemployment Office – Canton | 80 State Highway 310 Suite 8Canton, NY 13617-1498 | 315-386-3276 |
| Putnam Workforce Partnership | 110 Old Route 6 Building 3Carmel, NY 10512 | 845-808-1651 |
| Cobleskill Workforce Solutions Center | 795 E Main Street Suite 4Cobleskill, NY 12043 | 518-234-4254 |
| Cortland Works Unemployment Office | 99 Main StreetCortland, NY 13045 | 607-756-7585 |
| CDO Workforce | 1 Court House SquareSuite 3Delhi, NY 13753 | 607-832-5777 |
| Chautauqua Works | 407 Central AvenueDunkirk, NY 14048 | 716-366-9015 |
| Elizabethtown One Work Source Center | 7572 Court StreetSuite 2; PO Box 848Elizabethtown, NY 12932 | 518-873-3207 |
| Elmhurst Workforce1 Unemployment Office | 90-02 Queens Blvd.Elmhurst, NY 11373 | 718-321-6307 |
| Elmira Unemployment Office | 318 Madison AveElmira, NY 14901 | 607-733-7131 |
| LEAP | 383 Broadway Suite B010Fort Edward, NY 12828 | 518-746-2391 |
| Oswego County Workforce | 200 North Second StreetFulton, NY 13069 | 315-591-9000 |
| Livingston County Center | 6 Court Street Room 105Geneseo, NY 14454 | 585-243-7047 |
| Finger Lakes Works – Geneva | 795 Canandaigua RoadGeneva, NY 14456 | 315-789-1771 |
| Warren County Unemployment Office | 333 Glen Street, Suite 300Glens Falls, NY 12801 | 518-743-0925 |
| Gloversville Workforce Solutions | 43-47 North Main StreetGloversville, NY 12078 | 518-842-3676 |
| Employment Center Suffolk County | 725 Veterans Memorial HighwayBuilding 17Hauppauge, NY 11788 | 631-853-6600 |
| Hempstead Unemployment Office | 50 Clinton Street Suite 400Hempstead, NY 11550 | 516-485-5000 |
| Herkimer Unemployment Office | 320 N Prospect StreetHerkimer, NY 13350 | 315-867-1400 |
| Hicksville Unemployment Office | 301 West Old Country RoadHicksville, NY 11801 | 516-934-8532 |
| Hornell Unemployment Office | State Office Building107 BroadwayHornell, NY 14843 | 607-324-8388 |
| Columbia Greene Workforce | 4400 Route 23Columbia Greene CollegeHudson, NY 12534 | 518-828-4181 |
| Hamilton County Center | 135 White Birch LaneIndian Lake, NY 12842 | 518-648-6131 |
| New York Unemployment Office – Ithaca | 171 East State StreetCenter Ithaca, Suite 241Ithaca, NY 14850 | 607-272-7570 |
| Queens Workforce1 Unemployment Office | 168-25 Jamaica Avenue2nd FloorJamaica, NY 11432 | 718-557-6755 |
| Workforce1 Unemployment Office | 168-46 91st Avenue2nd FloorJamaica, NY 11432 | 718-577-2194 |
| Chautauqua Works | 4 East 3rd StreetJamestown, NY 14701 | 716-661-9553 |
| Broome-Tioga Workforce New York | 501 Reynolds RoadJohnson City, NY 13790 | 607-778-2136 |
| Ulster County Unemployment Office | 535 Boices Lane521 Boices LaneKingston, NY 12401 | 845-443-8066 |
| Lockport WorkforceOne Center | 272 South Transit StreetLockport, NY 14094 | 716-433-6766 |
| The Workplace – Lewis County | 5274 Outer Stowe StreetPO Box 193Lowville, NY 13367 | 315-376-5800 |
| Finger Lakes Works | 1519 Nye Road Suite 601Lyons, NY 14489 | 315-946-7270 |
| Malone One Work Source Center | 158 Finney BoulevardMalone, NY 12953 | 518-481-5755 |
| Massapequa Unemployment Office | 977 Hicksville RoadMassapequa, NY 11758 | 516-797-4560 |
| Massena Unemployment Office | 35 Glenn StreetMassena, NY 13662 | 315-769-3596 |
| Orange Works Unemployment Office – Middletown | 18 Seward Ave 1st FloorMiddletown, NY 10940 | 845-360-0310 |
| Sullivan County Unemployment Office – Monticello | 50 North StreetMonticello, NY 12701 | 845-794-3340 |
| CSS Workforce NY Unemployment Office | 323 Owego Street Unit 11Montour Falls, NY 14865 | 607-535-6840 |
| Career & Educational Consultants Inc | 247 West 30th Street2nd FloorNew York, NY 10001 | 212-643-8845 |
| Lower Manhattan Unemployment Office | 199 Church Street 3rd FloorNew York, NY 10013 | 212-775-3771 |
| NYC Business Solutions | 79 John Street 2nd FloorNew York, NY 10038 | 212-618-8914 |
| Upper Manhattan Unemployment Office | 215 West 125th Street6th FloorNew York, NY 10027 | 917-493-7054 |
| Orange Works Unemployment Office – Newburgh | 3 Washington CenterThe Maple Bldg 4th FloorNewburgh, NY 12550 | 845-568-5090 |
| Niagara`s WorkSourceOne | 1001 Eleventh StreetNiagara Falls, NY 14301 | 716-278-8108 |
| CDO Workforce Center – Chenango County | 1 O`Hara DriveNorwich, NY 13815 | 607-334-2201 |
| Rockland County Unemployment Office | 131 N. Midland AvenueNyack, NY 10960 | 845-770-2900 |
| Ogdensburg Unemployment Office | 1031 Paterson StreetOgdensburg, NY 13669 | 315-393-4600 |
| Cattaraugus Unemployment Office – Olean | 175 North Union StreetOlean, NY 14760 | 716-373-1880 |
| CDO Workforce Center | 12 Dietz StreetOneonta, NY 13820 | 607-432-4800 |
| SUNY ERIE Unemployment Office | 4041 Southwestern BlvdBuilding 6Orchard Park, NY 14127 | 716-270-4465 |
| Tioga Unemployment Office | 1062 State Route 38PO Box 108Owego, NY 13827 | 607-687-8500 |
| NYSDOL Unemployment Office – AJC | 160 South Ocean AvenuePatchogue, NY 11772-3719 | 631-687-4800 |
| Finger Lakes Works – Yates | 417 Liberty StreetSuite 2051Penn Yan, NY 14527 | 315-536-5140 |
| Wyoming County Community Action | 6470 Rt 20A Suite 1Perry, NY 14530 | 585-237-2600 |
| Plattsburgh OneWorkSource Center | 194 US OvalPlattsburgh, NY 12903 | 518-561-0430 |
| Dutchess One Stop Unemployment Office | 191 Main StreetPoughkeepsie, NY 12601 | 845-473-9000 |
| Rochester Unemployment Office | 276 Waring RoadDepartment of LaborRochester, NY 14609 | 585-266-7760 |
| RochesterWorks! Unemployment Office | 100 College Avenue Suite 200Rochester, NY 14607 | 585-258-3500 |
| Veterans Outreach Center | 447 South AvenueRochester, NY 14620 | 585-546-1081 |
| One Stop Center – Rome | 300 West Dominick StreetSuite 1Rome, NY 13440 | 315-356-0662 |
| Schenectady County Training Center | 797 BroadwaySchenectady, NY 12305 | 518-344-2737 |
| CDO Workforce | 21 Liberty StreetSidney Civic CenterSidney, NY 13838 | 607-832-5776 |
| Staten Island Unemployment Office | 120 Stuyvesant PlaceThird FloorStaten Island, NY 10301 | 718-285-8463 |
| Rockland County Unemployment Office | 145 College RoadBrucker Hall 1st FloorSuffern, NY 10901 | 845-406-6450 |
| CNY Works Incorporated | 960 James StreetSyracuse, NY 13203 | 315-473-8250 |
| Rensselaer County Unemployment Office | 1600 7th AvenueNed Pattison Office BldgTroy, NY 12180 | 518-270-2860 |
| Unemployment Office – Utica | 207 Genesee StreetNY State Office BuildingUtica, NY 13501 | 315-793-2229 |
| Madison County Unemployment Office | 133 N. Court StreetP.O. Box 609Wampsville, NY 13163 | 315-363-2400 |
| Warsaw One-Stop | 448 North Main StreetWarsaw, NY 14569 | 585-786-3145 |
| Finger Lakes Works – Seneca | One DiPronio DriveWaterloo, NY 13165 | 315-539-1800 |
| The WorkPlace – Jefferson County | 1000 Coffeen StreetWatertown, NY 13601 | 315-782-9252 |
| White Plains Unemployment Office | 120 Bloomingdale Road2nd FloorWhite Plains, NY 10605 | 914-995-3910 |
| SUNY ERIE Unemployment Office | 6205 Main StreetGleasner Hall, Room 166Williamsville, NY 14221 | 716-270-4444 |
| Williamsville Unemployment Office | 4175 Transit RoadTransitown PlazaWilliamsville, NY 14221 | 716-634-9081 |
| Yonkers Unemployment Office | 28 Wells AvenueBldg. 3Yonkers, NY 10701 | 914-461-9077 |