Pennsylvania Unemployment
Who’s in charge of Pennsylvania Unemployment Insurance Benefits?
The Commonwealth of Pennsylvania’s Department of Labor and Industry is in charge of the state’s unemployment insurance program.
Unemployment insurance benefits are provided by the Commonwealth of Pennsylvania’s Department of Labor and Industry to temporarily assist out-of-work Pennsylvania workers who have lost their jobs due to no fault of their own.
Unemployment benefits in Pennsylvania are intended to give financial stability while a worker searches for new employment.
Pennsylvania Unemployment Contact
Claimant Contacts
UC and General Questions
- Phone: 888-313-7284
- Monday – Friday from 8:00 am – 4:00 pm (EST)
Videophone Service for ASL Users
- Phone: 717-704-8474
- Sign language is the ONLY means of communication provided at this number.
- Wednesdays and Fridays from 8:00 am – 4:00 pm (EST)
Self-Service Options
- PAULA virtual assistance (general questions): 1-833-755-0882
- Weekly claims filing: 888-255-4728 | Español: 877-888-8104
- PA Treasury for changes to your payment method or tracking a lost payment: 877-869-1956
- U.S. Bank ReliacardOpens In A New Window for questions regarding your debit card account: 888-233-5916
Contacts for Employers
UC Employer Service Center:
- Phone: 833-728-2367
- Monday – Friday from 8:00 am – 4:00 pm (EST)
UC Tax Employer Contact Center
- Phone: 866-403-6163
- Monday – Friday from 8:00 am – 4:30 pm (EST)
Report Fraud & Identity Theft
- PA Fraud Hotline: 800-692-7469
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How To Qualify for Pennsylvania Unemployment Benefits
Individual eligibility cannot be determined until the claimant submits a claim for review. Most qualified claimants, however, will be able to demonstrate the following:
- A minimum of 18 credit weeks throughout the base year and sufficient qualifying income
- A qualifying separation is one in which the claimant lost his or her job for no fault of his or her own or quit for good reason.
- Availability and willingness to take acceptable job whenever it is provided
Your information will be checked once you file your initial unemployment compensation claim, and you will be notified of your eligibility.
How Much Unemployment Benefits Will I Get in Pennsylvania?
- Base Period: First 4 of the last 5 completed quarters
- Alt Base Period: Last 4 completed quarters
- Duration of Benefits: 18-26 weeks
- Weekly Payment: Min $68 to Max $572
- Maximum Benefits Amount (1 year): $14,872
How Do I Apply for Pennsylvania Unemployment Benefits?
You may submit your initial unemployment assistance claim in one of the following ways:
- Online submission: Complete the online application using Pennsylvania’s secure website
- Telephone claim: Use the statewide unemployment compensation toll-free number at 888-313-7284 to file your unemployment claim
- Mail: Submit a paper application by mail to an Unemployment Compensation service center.
- Videophone: For individuals whose chief mode of communication is American Sign Language, video service is available every Wednesday from noon to 4 p.m. at 717-704-8474. Sign language is the ONLY means of communication provided through this method.
After submitting your unemployment claim, you will receive a confirmation letter within seven to ten business days with the Personal Identification Number you will need to check your claim status and file your biweekly claim.
How do I Manage My Pennsylvania Unemployment Benefits
Once your first claim has been granted, you must make a biweekly claim for the unemployment compensation payments you want for the preceding two weeks. You’ll be asked questions about any money you’ve made in the preceding weeks, activities relevant to your job hunt, and any job offers you’ve had since your last claim as part of this process.
If you would like to file a weekly claim, you can do so online or by calling 888-255-4728.
How Do I Appeal a Pennsylvania Unemployment Decision?
You have the right to seek an appeal if you are dissatisfied with the outcome of your original unemployment claim. You can request a hearing either online or via mail.
You can use the appeal form that came with your determination letter to seek a hearing by mail, or you can send your own letter to the address shown on your determination letter.
f you want to send your appeal request by fax, the determination letter will give a fax number for appeals. You can also send an email to UCAppeals@pa.gov to request an appeal.
You have 15 days from the day your determination letter was postmarked to file an appeal. Your case will be reviewed by a Referee at this stage, who will make a second decision. The decision might then be appealed to the Board of Appeals. The Commonwealth Court of Pennsylvania will hear any final appeals.
How Do I Report a Pennsylvania Unemployment Fraud?
All accusations of unemployment benefit fraud are taken extremely seriously by the Pennsylvania Department of Labor and Industry. You can submit false unemployment compensation claims using the Commonwealth of Pennsylvania’s secure online reporting form if you feel someone is exploiting your identity to receive benefits.
You can also report fraud over the phone by calling Pennsylvania’s Fraud Hotline at 800-692-7469.
Submit an Unemployment Claims Fraud Form if you think someone is getting UI benefits fraudulently. This might include claimants who are working but are not reporting their pay correctly, as well as those who are unable to work due to illness, disability, or jail.
How Do I Talk to a Person in Pennsylvania Unemployment Customer Service?
You may call the UC service center at 888-313-7284.
What if I quit?
In general, you are not eligible if you leave your work freely.
If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes a good cause, and you can make your case for receiving benefits.
You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because policies and terms differ from state to state.
Pennsylvania Unemployment Phone Number and Office Locations
| Pennsylvania Unemployment Office | Pennsylvania Unemployment Office Locations | Pennsylvania Unemployment Phone Number |
| Unemployment Office – Lehigh Valley | 555 Union BoulevardAllentown, PA 18109 | 610-437-5627 |
| Unemployment Office – Blair County | 1600 5th AveSuite 200Altoona, PA 16602 | 814-940-6200 |
| Unemployment Office – Bedford County | 1 Corporate DriveSuite 103Bedford, PA 15522 | 814-623-6107 |
| Unemployment Office Centre County | 240 Match Factory PlaceBellefonte, PA 16823 | 814-548-7587 |
| Unemployment Office – Columbia/Montour County | 415 Central Road Suite 2Bloomsburg, PA 17815 | 570-387-6288 |
| Unemployment Office – McKean County | 40 Davis StreetBradford, PA 16701 | 814-363-9100 |
| Unemployment Office – Bucks County at Bristol | 1260 Veterans HighwayBristol, PA 19007 | 215-781-1073 |
| Unemployment Office – Butler County | 112 Hollywood DriveSuite 203Butler, PA 16001 | 724-431-4000 |
| Unemployment Office – Cumberland County | 1 Alexandra CourtCarlisle, PA 17015 | 717-243-4431 |
| Unemployment Office – Franklin County | 600 Norland AvenueChambersburg, PA 17201 | 717-264-4584 |
| Unemployment Office – Chester City | 701 Crosby StreetSuite BChester, PA 19013 | 610-447-3350 |
| Unemployment Office – Clearfield County at Clearfield | 1125 Linden StreetSuite 2Clearfield, PA 16830 | 814-765-8118 |
| Unemployment Office – Potter County | 279 Rt 6 WestCoudersport, PA 16915 | 814-274-9330 |
| Unemployment Office – Mon Valley | 570 Galiffa DriveDonora Industrial ParkDonora, PA 15033 | 724-379-4750 |
| Unemployment Office – Clearfield County at DuBois | 602 West DuBois Ave Unit # 1Dubois, PA 15801 | 814-371-0250 |
| Unemployment Office – Erie County | 1647 Sassafras StreetErie, PA 16502 | 814-455-9966 |
| Unemployment Office – Chester County | 479 Thomas Jones WaySuite 500Exton, PA 19341 | 610-280-1010 |
| Unemployment Office – Adams County | 150 V-Twin DriveGettysburg, PA 17325 | 717-334-1173 |
| Unemployment Office – Capitol Region | 100 N Cameron StreetSuite 101Harrisburg, PA 17101 | 717-783-3270 |
| Unemployment Office – Luzerne County | 75 North Laurel StreetHazleton, PA 18201 | 570-459-3854 |
| Unemployment Office Wayne County | 650 1/2 W Park St.Honesdale, PA 18431 | 570-229-3420 |
| Unemployment Office – Huntingdon County | 54 Pennsylvania AvenueHuntingdon, PA 16652-1299 | 814-641-6408 |
| Unemployment Office – Indiana County | 300 Indian Springs RoadIndiana, PA 15701 | 724-471-7220 |
| Unemployment Office – Cambria County | 248 Main Street Suite 100Johnstown, PA 15901 | 814-534-2500 |
| Unemployment Office – Armstrong County | 11931 State Route 85 Suite EKittanning, PA 16201 | 724-548-5693 |
| Unemployment Office – Lancaster County | 1016 North Charlotte StreetLancaster, PA 17603-2764 | 717-509-5613 |
| Unemployment Office – Lebanon County | 243 Schneider DriveLebanon, PA 17046-4875 | 717-274-2554 |
| Unemployment Office – Fayette County | 112 Commonwealth DriveLemont Furnace, PA 15456 | 724-434-5627 |
| Unemployment Office – Lewistown | 6395 SR 103 NorthMCIDC Plaza Building 58Lewistown, PA 17044 | 717-248-4942 |
| Unemployment Office – Clinton County | 8 North Grove StreetSuite FLock Haven, PA 17745 | 570-893-4022 |
| Employment & Training Inc. Fulton Site | 122 West Market StreetSuite 100Mcconnellsburg, PA 17233 | 717-485-5131 |
| Unemployment Office – Delaware County | 901 Media Line RoadMedia, PA 19063 | 610-723-1220 |
| Unemployment Office – Beaver County | 285 Beaver Valley MallRoute 18Monaca, PA 15061 | 724-728-4860 |
| Unemployment Office – Carbon County | 50 E Locust StNesquehoning, PA 18240 | 570-325-2701 |
| Unemployment Office – Lawrence County | 101 South Mercer StreetSuite 101New Castle, PA 16101 | 724-656-3165 |
| Unemployment Office – Alle-Kiski | 1150 5th AvenueSuite 200New Kensington, PA 15068 | 724-334-8600 |
| Unemployment Office – Montgomery County | 1430 DeKalb StreetNorristown, PA 19401 | 610-270-3429 |
| Unemployment Office – Oil Region | 255 Elm Street Suite 1Oil City, PA 16301-1412 | 814-678-5050 |
| Unemployment Office – Northwest Philadelphia | 5847 Germantown AvePhiladelphia, PA 19144 | 215-978-6503 |
| Unemployment Office – Suburban Station | 1617 JFK BoulevardSuite 200Philadelphia, PA 19103 | 215-557-2592 |
| Unemployment Office – West Philadelphia | 3901 Market StreetPhiladelphia, PA 19104 | 215-473-3630 |
| Eastside Neighborhood Employment Center | 5321 Penn AvenuePittsburgh, PA 15224 | 412-362-8580 |
| Unemployment Office – Allegheny East | 2040 Ardmore BoulevardPittsburgh, PA 15221 | 412-436-2225 |
| Unemployment Office – Downtown Pittsburgh | 304 Wood StreetPittsburgh, PA 15222 | 412-552-7100 |
| Unemployment Office – Schuylkill County | 201 – 203 East Arch StreetPottsville, PA 17901 | 570-622-5253 |
| Unemployment Office – Jefferson County | 103 East Union StreetSuite 2Punxsutawney, PA 15767 | 814-938-0504 |
| Unemployment Office – Berks County | 1920 Kutztown Road Suite FReading, PA 19604 | 610-988-1300 |
| Unemployment Office – Lackawanna County | 135 Franklin AvenueScranton, PA 18503 | 570-963-4671 |
| Unemployment Office – Mercer County | 217 West State StreetSharon, PA 16146 | 724-347-9257 |
| Pike County Workforce Development Agency | 837 Route 6 Unit 2Shohola, PA 18458 | 570-296-2909 |
| Unemployment Office – Somerset County | 6022 Glades PikeSuite 100Somerset, PA 15501-1461 | 814-445-4161 |
| Somerset County Office of Veterans Services | 300 North Center AvenueSte. 380Somerset, PA 15501 | 814-445-1551 |
| Unemployment Office – Elk County | 245 Depot StreetSt. Marys, PA 15857 | 814-834-2857 |
| Unemployment Office – Sunbury | 225 Market StreetSunbury, PA 17801 | 570-988-7300 |
| Unemployment Office – Susquehanna County | 1302 Main StSusquehanna, PA 18847 | 570-853-1103 |
| Unemployment Office – Monroe County | P.O. box 869, 2937 Route 611Merchants PlazaTannersville, PA 18372-0789 | 570-620-2850 |
| Unemployment Office – Bradford/Sullivan Counties | 312 Main StreetSuite 1Towanda, PA 18848-1844 | 570-265-2171 |
| Unemployment Office – Wyoming County | 1 Kim AvenueWarner Complex Suite 10Tunkhannock, PA 18657 | 570-836-6840 |
| Unemployment Office – Washington County | 90 West Chestnut StreetSuite 150 LLWashington, PA 15301 | 724-223-4500 |
| Unemployment Office – Greene County | 200 Greene PlazaWaynesburg, PA 15370-1324 | 724-852-2900 |
| Unemployment Office – Tioga County | 56 Plaza LaneWellsboro, PA 16901-1763 | 570-724-1939 |
| Unemployment Office – Wilkes-Barre | 32 East Union StreetWilkes Barre, PA 18701 | 570-822-1101 |
| Unemployment Office – Lycoming County | 329 Pine StreetWilliamsport, PA 17701 | 570-601-5465 |
| Unemployment Office – York County | 841 Vogelsong RoadYork, PA 17404-0868 | 717-767-7600 |
| Unemployment Office – Youngwood | 151 Pavilion LaneYoungwood, PA 15697-1814 | 724-755-2330 |