Tennessee Unemployment
Who’s in charge of Tennessee Unemployment Insurance Benefits?
The Tennessee Department of Labor and Workforce Development is in charge of administering the state’s unemployment insurance program.
In January 2019, Governor Bill Lee named Dr. Jeff McCord to the position of Commissioner of the Tennessee Department of Labor and Workforce Development.
Tennessee has produced its first multi-agency comprehensive workforce development plan, launched many successful cross-agency workforce development projects, and increased apprenticeships to the highest level in more than a decade under McCord’s direction.
Tennessee Unemployment Contact
Department of Labor and Workforce Development
- Call toll free: 1-844-224-5818.
- You can also live chat with us Monday through Friday 8:00 am to 5:00 pm Central by clicking the Help button at the lower right of the screen on all of our web pages.
https://www.tn.gov/workforce/contact/directory.html
- Mailing address :
Department of Labor and Workforce Development
220 French Landing Drive
Nashville, Tennessee 37243
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How To Qualify for Tennessee Unemployment Benefits
You may be eligible for unemployment insurance payments in Tennessee if you are unemployed due to no fault of your own, have earned sufficient qualifying income in the previous 12 months, and are willing, able, and available for work.
To be eligible for Tennessee unemployment benefits, you must be a Tennessee resident and meet all of the following criteria:
- You are unemployed through no fault of your own
- You worked in Tennessee during the past 12 months
- You earned a minimum amount of wages determined by Tennessee guidelines
- You are actively seeking work each week you are collecting benefits
How Much Unemployment Benefits Will I Get in Tennessee?
- Base Period: First 4 of the last 5 completed quarters
- Alt Base Period: Last 4 completed quarters
- Duration of Benefits: 13-26 weeks
- Weekly Payment: Min $30 to Max $275
- Maximum Benefits Amount (1 year): $7,150
How Do I Apply for Tennessee Unemployment Benefits?
You can apply for unemployment benefits online at Jobs4TN.gov. By giving a username, password, and email address, you may create an account. You will be requested to supply information on the circumstances of your work separation, your current level of employment, your history and personal details, and your prior employer’s contact information.
How do I Manage My Tennessee Unemployment Benefits
Claimants must supply updated information about their job search and any employment offers they may have received on a weekly basis to be eligible for UI compensation.
To certify your weekly jobless claim, log in to the same Jobs4TN account you used to file your original unemployment claim. If your information confirms your ongoing eligibility, you will be paid for another week of unemployment benefits.
How Do I Appeal a Tennessee Unemployment Decision?
If your application for unemployment benefits has been refused, you can appeal to the state of Tennessee. The most convenient way to appeal is through Jobs4TN. Log in to your account and go to Services for Individuals > File Appeal. Then select Unemployment Assistance.
You must file an appeal within 15 calendar days after receiving the denial notification. You will be invited to a hearing after it has been received.
An appeals hearing officer will listen to testimony and review evidence such as documents supplied by both you and your employer, as well as any witnesses called by either party. The hearing officer will next make a decision solely on the basis of the facts and testimony given at the hearing.
Appeals of the hearing decision must be filed in writing with the Office of Administrative Review within 15 calendar days after receiving the hearing decision.
The mailing address for the Office of Administrative Review is:
- Office of Administrative Review, Legal Division
- Dept. of Labor and Workforce Development
- 220 French Landing Drive
- Nashville, TN 37243-1002
- Fax: (615) 741-0290
How Do I Report a Tennessee Unemployment Fraud?
Anyone who suspects unemployment benefits fraud in Tennessee can report their concerns by calling, writing, or emailing one of the numbers given below. All allegations concerning fraudulent claims are taken carefully and examined, and this information can stay anonymous throughout the investigative process.
Benefit Payment Control
- 220 French Landing Drive
- Nashville, TN 37243-1002
- bpc.investigations@tn.gov
- Phone: (615) 645-3893
- Fax: (615) 253-5331
Unemployment fraud is a crime that carries fines of up to $3,000 as well as jail terms of up to six years. Furthermore, any erroneous payments must be refunded, and an individual convicted of fraud may be barred from receiving unemployment benefits in the future.
How Do I Talk to a Person in Tennessee Unemployment Customer Service?
Steps:
- Dial 1-844-224-5818
- Press 1 (for assistance with unemployment claims or questions about your unemployment benefits)
- Press 1 (for questions or assistance file on your claim)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Tennessee Unemployment
Tennessee Unemployment Voice Main Menu
- Press 1 for assistance with unemployment claims or questions about your unemployment benefits.
- Press 2 for help with employer unemployment taxes, such as quarterly taxes, tax rates and employer account numbers.
- Press 3 for all other calls.
Tennessee Unemployment Voice Sub-Menu (if you press 1)
- Press 1 for questions or assistance on your claim.
- Press 2 for questions or assistance completing your weekly certification.
- Press 3 for general questions about how to file or to check the status of your claim or assistance accessing your Jobs4TN account or your password reset.
Tennessee Unemployment Customer Service Representatives Hours
Live Tennessee Unemployment Insurance customer service is available
- From 7:30am to 4pm CT Monday-Friday,
- From 8am to 4:30pm CT Saturday-Sunday.
Tennessee Unemployment Support Phone Numbers
- TN Unemployment Support Phone Number: 1-844-224-5818. Live Tennessee Unemployment Insurance customer service is available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.
- Proof of unemployment for social services (food stamps, housing, loans) and historical unemployment records (1099-G tax info and proof of receipt): 1-615-442-7009.
- Employers, Government Officials and their Contractors, and Third-Parties: 1-615-741-3170.
- Report Suspected UI Benefit Payment Fraud: 1-615-206-3116.
- Report Suspected UI Tax Fraud: 1-615-741-2346.
- Natural disaster support line: 1-844-436-7117 (option 2).
Tennessee Unemployment Web Links
- Tennessee Unemployment Web Site
- TN Department of Labor & Workforce Facebook page
- TN Dept of Labor & Workforce Twitter page
- TN Department of Labor & Workforce Youtube page
- TN Department of Labor & Workforce Instagram page
Tennessee Unemployment Insurance (UI) Mailing Addresses
State of Tennessee Department of Labor and Workforce Development
Employment Security Legal Office
220 French Landing Drive, Suite 3B
Nashville, Tennessee 37243
Benefit Payment Control:
220 French Landing Drive
Nashville, TN 37243-1002
Tennessee Unemployment Live Chat Support
You can start a live chat with customer support at TN Unemployment page.
- Press the “Chat” blue button in the bottom right corner of the page
- Start chat
TN Unemployment support email
- Report Suspected UI Benefit Payment Fraud: Esadmin.fraud@tn.gov
- Any questions: Employer.Helpdesk@tn.gov
Tennessee UI Help Center
You can find more information at Tennessee Unemployment Insurance (UI) Support page.
What if I quit?
In general, you are not eligible if you leave your work freely.
If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.
You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.
Tennessee Unemployment Phone Number and Office Locations
| Tennessee Unemployment Office | Tennessee Unemployment Office Locations | Tennessee Unemployment Phone Number |
| Tennessee Unemployment Office – Alamo | 335 South Bells StreetAlamo, TN 38001 | 731-882-4847 |
| Tennessee Unemployment Office – Alcoa | 366 Glascock StreetSuite 120Alcoa, TN 37701 | 865-981-9274 |
| Tennessee Unemployment Office – Ashland City | 384 S. Main StreetAshland City, TN 37015 | 615-792-2520 |
| Tennessee Unemployment Office – Athens | 410 North Congress ParkwayAthens, TN 37303 | 423-745-2028 |
| Tennessee Unemployment Office – Bolivar | 793 Tennessee StreetBolivar, TN 38008-2329 | 731-658-4073 |
| Tennessee Unemployment Office – Brownsville | 1151 Tammbell StreetBrownsville, TN 38012 | 731-779-0868 |
| Tennessee Unemployment Office – Camden | 145 Hospital DriveCamden, TN 38320 | 731-584-1711 |
| Tennessee Unemployment Office – Carthage | 120 Pauline Gore WaySuite ACarthage, TN 37030 | 615-735-0476 |
| Tennessee Unemployment Office – Centerville | 101 College StreetCenterville, TN 37033 | 931-716-1301 |
| Tennessee Unemployment Office – Chattanooga | 5600 Brainerd RoadSuite A5Chattanooga, TN 37411 | 423-894-5354 |
| Tennessee Unemployment Office – Clarksville | 523 Madison StreetSuite BClarksville, TN 37040 | 931-648-5530 |
| Unemployment Office – Fort Campbell Strong Clarksville | 101 Ringgold RoadClarksville, TN 37042 | 931-802-2176 |
| Tennessee Unemployment Office – Cleveland | 3535 Adkisson DriveTechnology Bldg Suite 130ACleveland, TN 37312 | 423-790-5552 |
| Tennessee Unemployment Office – Columbia | 119 Nashville HighwaySuite 106Columbia, TN 38401 | 931-490-3800 |
| Tennessee Unemployment Office – Cookeville | 1000 England DriveSuite 101Cookeville, TN 38501 | 931-520-6020 |
| Tennessee Unemployment Office – Covington | 877 – C Highway 51 NorthCovington, TN 38019 | 901- 313-9434 |
| Tennessee Unemployment Office – Crossville | 60 Ridley StreetSuite 103Crossville, TN 38555 | 931-484-7456 |
| Tennessee Unemployment Office – Dayton | 200 4th AvenueDayton, TN 37321 | 423-570-1107 |
| Tennessee Unemployment Office – Dickson | 250 Beasley DriveDickson, TN 37055 | 615-446-0229 |
| Tennessee Unemployment Office – Dover | 1356 Donelson ParkwayDover, TN 37058 | 931-232-5035 |
| Tennessee Unemployment Office – Dresden | 116 W MainDresden, TN 38225 | 731-364-0100 |
| Tennessee Unemployment Office – Dyersburg | 313 W Cedar StDyersburg, TN 38024 | 731-501-1109 |
| Tennessee Unemployment Office – Elizabethton | 386 Highway 91PO Box 249Elizabethton, TN 37643 | 423-547-7500 |
| Tennessee Unemployment Office – Erin | 155 West Front StreetPO Box 609Erin, TN 37061 | 931-289-4127 |
| Tennessee Unemployment Office – Erwin | 201 S. Main StreetErwin, TN 37650 | 423-735-5773 |
| Tennessee Unemployment Office – Fayetteville | 1437 Winchester HighwayFayetteville, TN 37334 | 931-433-7182 |
| Tennessee Unemployment Office – Franklin | 118 Seaboard LaneSuite 100Franklin, TN 37067 | 615-370-6004 |
| Tennessee Unemployment Office – Gallatin | 1598 GreenleaGallatin, TN 37066 | 615-451-5800 |
| Tennessee Unemployment Office – Greenville | 128 Serral DriveGreeneville, TN 37745 | 423-588-5600 |
| Tennessee Unemployment Office – Harriman | 2319 S. Roane StHarriman, TN 37748 | 865-376-3082 |
| Tennessee Unemployment Office – Hartsville | 204 McMurry BlvdHartsville, TN 37074 | 615-680-3450 |
| Tennessee Unemployment Office – Henderson | 269 North Church StreetHenderson, TN 38340 | 731-989-5160 |
| Tennessee Unemployment Office – Hohenwald | 25 Smith StreetHohenwald, TN 38462 | 931-295-3225 |
| Tennessee Unemployment Office – Humboldt | 1751 East Main StreetRoom 16Humboldt, TN 38343 | 731-784-5221 |
| Tennessee Unemployment Office – Huntingdon | 470 Mustang DriveHuntingdon, TN 38344 | 731-352-8898 |
| Tennessee Unemployment Office – Jacksboro | 1016 Main StreetJacksboro, TN 37757 | 423-566-3300 |
| Tennessee Unemployment Office – Jackson | 1124 Whitehall StreetSuite 100Jackson, TN 38301 | 731-668-2040 |
| Tennessee Unemployment Office – Jamestown | 209 N. Main StreetJamestown, TN 38556 | 931-879-9547 |
| Tennessee Unemployment Office – Jasper | 5510 US Hwy 41Jasper, TN 37380 | 423-837-9103 |
| Tennessee Unemployment Office – Johnson City | 2515 Wesley StreetJohnson City, TN 37601 | 423-610-0222 |
| Tennessee Unemployment Office – Kingsport | 1140 East Center StreetKingsport, TN 37660 | 423-224-1800 |
| Tennessee Unemployment Office – Knoxville | 2700 Middlebrook PikeSuite 100Knoxville, TN 37921 | 865-594-5500 |
| Tennessee Unemployment Office – Lafayette | 607 Hwy 52 Bypass ELafayette, TN 37083 | 615-666-9675 |
| Tennessee Unemployment Office – Lawrenceburg | 702 Mahr AvenueLawrenceburg, TN 38464 | 931-766-1405 |
| Tennessee Unemployment Office – Lebanon | 415 Tennessee BoulevardLebanon, TN 37087 | 615-444-9355 |
| Tennessee Unemployment Office – Lenoir City | 100 West BroadwaySuite 141Lenoir City, TN 37771 | 865-312-7735 |
| Tennessee Unemployment Office – Lewisburg | 1572 Old Columbia RdLewisburg, TN 37091 | 931-422-2338 |
| Tennessee Unemployment Office – Lexington | 80-B South Broad StreetSuite BLexington, TN 38351 | 731-249-7036 |
| Tennessee Unemployment Office – Linden | 100 Poplar StreetLinden, TN 37096 | 931-589-0032 |
| Tennessee Unemployment Office – Livingston | 740 Hi Tech DriveLivingston, TN 38570 | 931-403-3142 |
| Tennessee Unemployment Office – McMinnville | 225 Vo-Tech DriveMcminnville, TN 37110 | 931-507-7778 |
| Tennessee Unemployment Office – Memphis | 3040 Walnut GroveMemphis, TN 38111 | 901-543-7850 |
| Tennessee Unemployment Office – Memphis | 4240 Hickory Hill RoadMemphis, TN 38141 | 901-365-3205 |
| Tennessee Unemployment Office – Memphis | 155 Angelus StreetMemphis, TN 38104 | 901-707-8419 |
| Tennessee Unemployment Office – Morristown | 1633 E. Andrew Johnson HwyMorristown, TN 37813 | 423-317-1060 |
| Tennessee Unemployment Office – Mountain City | 125 West Main StreetMountain City, TN 37683 | 423-460-1566 |
| Tennessee Unemployment Office – Murfreesboro | 1313 Old Fort ParkwayMurfreesboro, TN 37129 | 615-898-8081 |
| Tennessee Unemployment Office – MetroCenter | 665 Mainstream DriveNashville, TN 37243 | 615-253-8920 |
| Tennessee Unemployment Office – Oak Ridge | 136 S Illinois Avenue Suite 102Oak Ridge, TN 37830 | 865-483-7474 |
| Tennessee Unemployment Office – Somerville | 6250 Hwy 64 Ste. 8Oakland, TN 38060 | 901-466-7656 |
| Tennessee Unemployment Office – Oneida | 180 Eli LaneOneida, TN 37841 | 423-569-9348 |
| Tennessee Unemployment Office – Paris | 55 Jones Bend RdParis, TN 38242 | 731-641-1020 |
| Tennessee Unemployment Office – Parsons | 2039 Hwy 641 SouthParsons, TN 38363 | 731-847-2021 |
| Tennessee Unemployment Office – Pulaski | 125 South Cedar LanePulaski, TN 38478 | 931-363-9550 |
| Tennessee Unemployment Office – Ripley | 301C Lake DriveRipley, TN 38063 | 731-221-1012 |
| Tennessee Unemployment Office – Rogersville | 3815 Highway 66 SouthSuite 4Rogersville, TN 37857 | 423-293-3775 |
| Tennessee Unemployment Office – Savannah | 1080 Wayne RoadSavannah, TN 38372-0970 | 731-438-3433 |
| Tennessee Unemployment Office – Selmer | 701-B Industrial Park DriveSelmer, TN 38375 | 731-645-7264 |
| Tennessee Unemployment Office – Sevierville | 1216 Graduate DriveSevierville, TN 37862 | 865-286-6386 |
| Tennessee Unemployment Office – Shelbyville | 310 Colloredo BlvdSuite AShelbyville, TN 37160 | 931-735-6891 |
| Tennessee Unemployment Office – Smithville | 726 S. Congress BlvdSmithville, TN 37166 | 615-215-0567 |
| Tennessee Unemployment Office – Sneedville | 1861 Main StreetSneedville, TN 37869 | 423-733-1331 |
| Tennessee Unemployment Office – Sparta | 826 Valley View DriveSparta, TN 38583 | 931-738-6255 |
| Tennessee Unemployment Office – Springfield | 299 10th Ave EastSpringfield, TN 37172 | 615-384-1097 |
| Tennessee Unemployment Office – Tazewell | 1325 Claiborne StreetWSCC Claiborne County ExtensionTazewell, TN 37879 | 423-526-5508 |
| Tennessee Unemployment Office – Tiptonville | 229 Church StreetTiptonville, TN 38079 | 731-253-8171 |
| Tennessee Unemployment Office – Tullahoma | 315 Northwest Atlantic StreetTullahoma, TN 37388 | 931-454-1905 |
| Tennessee Unemployment Office – Union City | 204 S 2nd StUnion City, TN 38261 | 731-884-3868 |
| Tennessee Unemployment Office – Vonore | 155 Grand Vista DriveSuite 4Vonore, TN 37885 | 423-884-2400 |
| Tennessee Unemployment Office – Wartburg | 1111 Knoxville HwyPO Box 478Wartburg, TN 37887 | 423-346-3060 |
| Tennessee Unemployment Office – Waverly | 711 Holly LaneWaverly, TN 37185 | 931-296-5872 |
| Tennessee Unemployment Office – Waynesboro | 525 B. Hwy. 64 EastWaynesboro, TN 38485 | 931-722-2581 |
| Tennessee Unemployment Office – Winchester | 825 Diana Shore BlvdWinchester, TN 37398 | 931-313-5209 |