Who’s in charge of Texas Unemployment Insurance Benefits?

In Texas, the Texas Workforce Commission is in charge of administering unemployment insurance benefits. The program is intended to assist qualifying jobless employees in maintaining their financial security while looking for jobs.

According to the Texas Unemployment Compensation Act, eligibility is based primarily on the fact that a claimant has lost a job due to no fault of their own. Employer taxes are used to support these UI benefits, which are paid to both the state and the federal government.

Texas Unemployment Contact

Unemployment Benefits & Claims – Claimants

For help with applying for unemployment benefits.

Tele-Center phone number & hours Tele-Center Phone Number and Hours Número de teléfono y horas del Tele-Centro

Call: 800-939-6631

Automated phone service options:

Tele-Serv phone number & hours

Call: 800-558-8321

Benefit overpayment collections unit:

Contact Information

How To Qualify for Texas Unemployment Benefits

In Texas, the conditions for receiving unemployment benefits are based primarily on three factors:

  • your previous taxable wages,
  • the circumstances of your unemployment,
  • and your continuous eligibility for weekly benefits.

To begin, an employee must demonstrate that he or she received earnings throughout more than one of the four calendar quarters that make up the base period. During the base period, your total income must be at least 37 times your weekly benefit amount.

If you were previously eligible for benefits, you must have earned six times the amount of your new weekly benefit since then. You must have been laid off due to no fault of your own, including quitting a job for a valid reason. Every week you request unemployment insurance benefits, you must continue to fulfill weekly benefit standards.

To be eligible for unemployment benefits in Texas, you must be a resident of the state and meet all of the following criteria:

  • You are jobless due to no fault of your own.
  • You worked in Texas for the previous 12 months.
  • You were paid a certain amount of money based on Texas criteria.
  • You are looking for job every week and receiving benefits.

How Much Unemployment Benefits Will I Get in Texas?

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: N/A
  • Duration of Benefits: 10-26 weeks
  • Weekly Payment: Min $69 to Max $521
  • Maximum Benefits Amount (1 year): $13,546

How Do I Apply for Texas Unemployment Benefits?

The TWC website is the simplest and most efficient method to apply for unemployment compensation. Before filing your unemployment claim, you must first create a username and password. You may use your account to handle your Texas benefits once it’s been created.

If you prefer, you can phone the Texas Workforce Commission Tele-Center at 800-939-6631 to file your unemployment insurance claim. Expect a significant wait time because phone traffic is unusually high.

How do I Manage My Texas Unemployment Benefits

During your UI benefits term, you must provide weekly personal information to the Texas Workforce Commission to ensure your eligibility for benefits.

You must answer questions regarding your job search activities if you are still able and available to work, and whether you have turned down any employment offers in the previous week every week. If you are accepted, the Texas Workforce Commission will examine your application and pay your weekly unemployment compensation.

How Do I Appeal a Texas Unemployment Decision?

If you are told that your application for benefits has been refused by the Texas Workforce Commission, you may appeal the decision through one of the following methods:

  • At wc.texas.gov/jobseekers/how-appeal-decision, fill out and submit the online appeal form.
  • Send a signed statement of appeal to the Appeals Department by mail or fax (instructions will be given with your denial letter).
  • In person, at your local Workforce Solutions Office, submit a signed declaration of appeal.

You must file an appeal with the Texas Workforce Commission within 14 calendar days of receiving your letter. Your denial notice will also mention this deadline.

You’ll attend an appeals hearing at this stage, and if you disagree with the outcome, you can submit a Motion for Rehearing within 14 days of receiving your decision. You can also appeal the verdict to a civil court within 28 days of receiving it if you wish.

How Do I Report a Texas Unemployment Fraud?

The Texas Workforce Commission is looking into probable unemployment insurance benefits fraud with vigour. Anyone who suspects fraud should report it online through the Texas Workforce Commission. You may also contact TWC Fraud Hotline at 800-252-3642 or submit an email to TWC.fraud@twc.state.tx.us.

How Do I Talk to a Person in Texas Unemployment Customer Service?

In order to speak with a customer service agent, call the unemployment benefits Tele-center at 1-800-939-6631. Business hours are 7:00 a.m. to 7:00 p.m CT for all seven days.

Some of the important phone numbers that you may need are:

Tele-Center, CSR Help Line – 800-939-6631 (All days, 7 a.m. to 7 p.m.)

What if I quit?

In general, you are not eligible if you quit your employment freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

Texas Unemployment Phone Number and Office Locations

Texas  Unemployment  Office Texas Unemployment Office Locations Texas Unemployment Phone Number
Unemployment Office West Central – Abilene 500 Chestnut St.Suite 1100Abilene, TX 79602-1520 325-795-4200
Unemployment Office Coastal Bend – Alice 704 Coyote TrailAlice, TX 78332 361-668-0167
Unemployment Office Borderplex 710 E Holland AveSuite 2Alpine, TX 79830 432-837-9800
Unemployment Office Panhandle- Amarillo 3120 Eddy StreetAmarillo, TX 79101 806-372-5521
Arlington Workforce Center 140 West Mitchell StreetArlington, TX 76010 817-804-4200
Unemployment Office East Texas – Athens 205 N MurchisonSuite 101Athens, TX 75751-2110 903-677-3521
Unemployment Office Capital Area – East 3401 Webberville RoadACC Eastview Campus, Bldg. 1000Austin, TX 78702-3004 512-223-5400
Unemployment Office Capital Area – North 9001 North Interstate Highway 35# 110AAustin, TX 78753 512-454-9675
Unemployment Office Capital Area – South 6505 Burleson RoadAustin, TX 78744 512-381-4200
Unemployment Office Alamo – Bandera 702 Buck CreekBandera, TX 78003 830-257-3171
Unemployment Office – Rural Capital Area 164 West AustinBastrop, TX 78602-9662 512-303-3916
Unemployment Office – Bay City 3501 Avenue FBay City, TX 77414 979-245-4808
Unemployment Office – Baytown 4308 Garth RoadSuite BBaytown, TX 77521 281-837-0079
Unemployment Office Southeast Texas 510 Park StreetBeaumont, TX 77701-2248 409-839-8045
Unemployment Office Coastal Bend – Beeville 3800 Charco RoadCoastal Bend College LibraryBeeville, TX 78102 361-358-8941
Unemployment Office Permian Basin 1001 Birdwell LaneHoward College Suite 106Big Spring, TX 79720 432-263-8373
Unemployment Office Alamo – Boerne 1415 E BlancoSuite 10Boerne, TX 78006 830-249-9229
Unemployment Office Texoma 1205 B East Sam Rayburn DriveBonham, TX 75418 903-640-0222
WorkForce Solutions – Bowie 800 Highway 59 NorthSuite ABowie, TX 76230-3603 940-872-2424
WorkForce Solutions Washington County 97 Duprie DriveBrenham, TX 77833-5714 979-836-9997
Unemployment Office – South Plains Brownfield 1321 B Tahoka RoadBrownfield, TX 79316 806-637-1223
Unemployment Office of West Central Texas 2202 Highway 377 SouthBrownwood, TX 76801-3912 325-646-1591
Unemployment Office Brazos Valley  – Bryan 3991 East 29th StreetPO Box 4128Bryan, TX 77805-4128 979-595-2800
WorkForce Solutions – Rural Capital Area 1001 West Buchanan DriveSuite 1Burnet, TX 78611-2324 512-756-6769
WorkForce Solutions – Burleson County 100 1/2 S EcholsSuite CCaldwell, TX 77836 979-567-1570
Unemployment Office – Middle Rio Grande 307 West Nopal StreetBox 1199Carrizo Springs, TX 78834 830-876-3533
Unemployment Office – Shelby County 145 Catco DrivePO Box 1371Center, TX 75935 936-598-2468
WorkForce Solutions-Leon County 204 East Saint Mary`s StreetPO Box 566Centerville, TX 75833 903-536-4243
Unemployment Office for North Central Texas 202 Hyde ParkSuite 200Cleburne, TX 76033-8772 817-641-6201
Unemployment Office – Columbus 104 B Shult DriveColumbus, TX 78934 979-732-3299
Unemployment Office – Conroe 2018A IH 45 NConroe, TX 77301 936-441-0037
Unemployment Office Coastal Bend – Corpus Christi 520 North StaplesCorpus Christi, TX 78401 361-882-7491
Unemployment Office Coastal Bend – Sunrise 5858 South Padre Island DriveSuite 1Corpus Christi, TX 78412 361-882-7491
Unemployment Office for North Central Texas 720 North Beaton StreetCorsicana, TX 75110 903-874-8276
Unemployment Office – Middle Rio Grande 707 Buckley StreetCotulla, TX 78014-2538 830-879-3053
Houston County WorkForce Solutions 1505 South 4th StreetCrockett, TX 75835 936-544-7859
WorkForce Solutions Houston County 1505 S. 4th StreetCrockett, TX 75835 936-544-7859
Unemployment Office – Middle Rio Grande 321 North First AveCrystal City, TX 78839 830-374-2308
Unemployment Office Golden Crescent 1137 N EsplanadeCuero, TX 77954-0348 361-277-8870
The Opportunity Workforce Center 1610 S Malcolm X BoulevardSuite 201Dallas, TX 75226 469-802-1800
Unemployment Office Greater Dallas – Redbird 3560 W. Camp Wisdom RdSuite 110Dallas, TX 75237 972-709-5377
Unemployment Office Preston at Alpha 5955 Alpha RoadSuite 200Dallas, TX 75240 972-388-5600
Unemployment Office – Middle Rio Grande 1601 Veterans Blvd.Suite 1Del Rio, TX 78840 830-774-4741
Unemployment Office Texoma 2415 S Austin AveSuite 105Denison, TX 75020-7742 903-463-9997
Unemployment Office for North Central Texas 1300 Teasley LaneDenton, TX 76205-7946 940-382-6712
Unemployment Office – Middle Rio Grande 1200 Ferry StreetEagle Pass, TX 78852 830-773-1191
Unemployment Office – North Hidalgo 2719 W. University DriveEdinburg, TX 78539 956-380-0008
Unemployment Office Golden Crescent 903 South Wells StreetEdna, TX 77957 361-782-7526
Unemployment Office Borderplex 8941 Dyer StreetEl Paso, TX 79904 915-887-2244
Unemployment Office Borderplex 300 East Main StreetSuite 100El Paso, TX 79901-1372 915-887-2600
Unemployment Office Coastal Bend – Falfurrias 1200 East Highway 285Falfurrias, TX 78355 361-325-9095
Unemployment Office Alamo – Floresville 1106 10th Street Suite CFloresville, TX 78114-2110 830-393-0405
South Plains Community Action 701 East Lee StreetFloydada, TX 79235 806-983-3134
Unemployment Office Permian Basin 461 South Hwy 285Suite 104Fort Stockton, TX 79735-5620 432-336-6382
Unemployment Office for Tarrant County 4701 East LancasterFort Worth, TX 76103 817-413-4477
Unemployment Office for Tarrant County WSTU Building – Tarrant County College4801 Marine Creek STE 2818AFort Worth, TX 76179 817-626-5262
Unemployment Office for Tarrant County 1400 Circle DriveFort Worth, TX 76119 817-531-5670
Unemployment Office Alamo – Fredericksburg 2818 E US-290Fredericksburg, TX 78624 830-257-3171
Unemployment Office Borderplex Bldg 503A Ricker RoadFt. Bliss, TX 79906 915-887-2600
Unemployment Office Texoma 1311 N Grand AvenueSuite 200Gainesville, TX 76240-3522 940-665-1121
Garland Day Labor Center 2007 Saturn RoadGarland, TX 75040 972-864-1729
Unemployment Office Greater Dallas 217 N 10th StreetGarland, TX 75040 972-276-8361
Unemployment Office – Rural Capital Area 234 West AustinGiddings, TX 78942 979-542-1740
Unemployment Office Golden Crescent 329 W Franklin StreetPO Box 728Goliad, TX 77963-4214 361-645-2703
Unemployment Office Golden Crescent 1617 East Sarah DeWitt DriveGonzales, TX 78629-3568 830-672-2146
Unemployment Office Graham 924 Cherry StreetGraham, TX 76450 940-549-6363
Unemployment Office for Granbury 1030 East Highway 377Suite 202Granbury, TX 76048 817-573-4282
Unemployment Office Greater Dallas – Grand Prairie 801 South State Highway 161Suite 500Grand Prairie, TX 75051 972-264-5881
Unemployment Office for North Central Texas 2500 Stonewall StreetSuite 201Greenville, TX 75401-4212 903-454-9350
Unemployment Office – Cameron 601 East Harrison StreetHarlingen, TX 78550-9147 956-423-9266
WorkForce Solutions – Robertson County 303 Post Oak StreetHearne, TX 77859-2556 979-279-0940
Unemployment Office – Hebronville Jim Hogg Public Library 210 N. SmithHebbronville, TX 78361 361-231-7071
Unemployment Office – Waller 640 10th StreetSuite DHempstead, TX 77445 979-826-0653
WorkForce Solutions for Hill County 233 East Elm StreetHillsboro, TX 76645-3322 254-296-5315
Unemployment Office Alamo – Hondo 402 Carter RoadInside Regional Training CenterHondo, TX 78861-1775 830-426-8111
Unemployment Office Borderplex – Horizon City 13998 Horizon Blvd.Horizon City, TX 79928 915-887-2944
Unemployment Office – Astrodome 9315 Stella Link RoadHouston, TX 77025-4012 713-661-3220
Unemployment Office – Clear Lake 1300a Bay Area BlvdSuite 133Houston, TX 77058 346-230-7018
Unemployment Office – Cypress Station 70 FM 1960 WestSuite AHouston, TX 77090 281-891-2850
Unemployment Office – Northshore 14355 East Wallisville RoadHouston, TX 77049 281-458-1155
Unemployment Office – Southwest 12710 Bissonnet StreetHouston, TX 77099 281-564-2660
Unemployment Office – Westheimer 8373 WestheimerHouston, TX 77063-2703 713-953-9211
Unemployment Office – Willowbrook 17517 Hwy 249 at North GessnerHouston, TX 77064 281-807-9462
Unemployment Office – Humble 9668 FM1960 Bypass Road WHumble, TX 77338-4040 281-446-4837
Unemployment Office – Huntsville 291A Interstate 45 SouthSuite AHuntsville, TX 77340 936-755-7200
Unemployment Office – Irving 2520 West Irving BlvdSuite 100Irving, TX 75061-4232 972-573-3500
WorkForce Solutions – Jasper County 799 West GibsonSuite 300Jasper, TX 75951-4544 409-384-9031
Unemployment Office – Katy 24025 Katy FreewaySuite DKaty, TX 77494 281-644-1030
Unemployment Office Alamo – Kenedy 491 North Sunset StripSuite 107Kenedy, TX 78119-2051 830-583-3332
Unemployment Office Alamo – Kerrville 1700 Sidney Baker StreetSuite 500Kerrville, TX 78028 830-257-3171
Unemployment Office of Central Texas – Killeen 300 Cheyenne DrKilleen, TX 76542-1300 254-200-2000
Unemployment Office Coastal Bend – Kingsville 1814 South Brahma BoulevardCoastal Bend College CampusKingsville, TX 78363 361-592-1006
WorkForce Solutions – Rural Capital Area 811 East Travis StreetLa Grange, TX 78945-2314 979-968-8553
Unemployment Office – Lake Jackson 206 W Highway 332Lake Jackson, TX 77566 979-297-6400
Unemployment Office of Central Texas – Lampasas 523 E. Third StreetLampasas, TX 76550-3515 512-556-4055
Unemployment Office – Laredo 1406 Jacaman Rd. Suite ALaredo, TX 78041 956-794-6500
Unemployment Office – Levelland 1102 Austin StreetLevelland, TX 79336-4044 806-894-5005
Unemployment Office – Liberty 2131 Highway 146 BypassLiberty, TX 77575 936-336-8063
Unemployment Office – Polk County 1241 West Church StreetSuite 300Livingston, TX 77351 936-327-5421
WorkForce Solutions – Rural Capital Area 100 Legend Hills Blvd.Llano, TX 78643-1931 325-248-0275
Unemployment Office – Rural Capital Area 1711 S. Colorado St.Unit GLockhart, TX 78644 512-398-3491
Unemployment Office East Texas – Longview 2430 S High StreetSuite A1Longview, TX 75602 903-758-1783
Unemployment Office – Lubbock 2002 W. Loop 289, Suite 117Suite 800Lubbock, TX 79407 806-765-5038
WorkForce Solutions – Angelina County 210 North John Redditt DriveLufkin, TX 75904 936-639-1351
Unemployment Office – Madison County 300 West School RoadSuite 200Madisonville, TX 77864-3280 936-348-5111
Unemployment Office – Falls County 230 Coleman StreetMarlin, TX 76661-2854 254-883-5678
Unemployment Office East Texas – Marshall 4300 East End Blvd SouthMarshall, TX 75672 903-935-7814
Unemployment Office for North Central Texas 291 Eldorado ParkwayMckinney, TX 75069 972-542-3381
Unemployment Office Permian Basin 3600 N GarfieldTechnology Bldg 138Midland, TX 79705 432-686-4879
Unemployment Office – West Hidalgo 901 West TravisSuite 7Mission, TX 78572 956-519-4300
Unemployment Office Mission 901 Travis St. Ste. 7Mission, TX 78572 956-519-4300
Unemployment Office Northeast Texas 312 North Riddle StreetMount Pleasant, TX 75455 903-572-9841
Unemployment Office – Muleshoe 203 S Main StreetMuleshoe, TX 79347-3853 806-272-7540
Unemployment Office Nacogdoches County 235 N University DriveSuite BNacogdoches, TX 75961-5127 936-560-1441
WorkForce Solutions – Navasota 109 Rattler`s DriveRoom 7Navasota, TX 77868 936-870-3614
Unemployment Office Alamo – New Braunfels 183 IH-35 SouthNew Braunfels, TX 78130-4817 830-629-2010
Unemployment Office Permian Basin 2626 JBS ParkwayBuilding DOdessa, TX 79761 432-367-3332
Unemployment Office Orange 2415 N. 16th StreetOrange, TX 77630 409-882-0302
Unemployment Office Northeast Texas 5210 South East Loop 286Paris, TX 75460 903-784-4356
Unemployment Office Alamo – Pearsall 107 East Hackberry StreetPearsall, TX 78061-4453 830-334-4464
Unemployment Office – Pecos 1000 S Eddy StreetPecos, TX 79772 432-445-9664
Unemployment Office – Plainview 400 South Garland StreetPlainview, TX 79072 806-293-8566
Unemployment Office for North Central Texas 1101 Resource DriveSuite 100Plano, TX 75074 469-229-0099
Unemployment Office Alamo – Pleasanton 1411 Bendsdale RdPleasanton, TX 78064 830-569-4702
Unemployment Office – Southeast Texas 4680 Hwy 365Port Arthur, TX 77642-2118 409-962-1236
Unemployment Office Golden Crescent 1800 State Highway 35Suite HPort Lavaca, TX 77979 361-552-1563
Unemployment Office Borderplex – Presidio 701 E Market StreetUnit 6-BPresidio, TX 79845 915-887-2392
Unemployment Office – Raymondville 700 FM 3168Suite 3Raymondville, TX 78580-4000 956-689-3412
Unemployment Office – Rio Grande City 5408 Brand StreetSuite 1Rio Grande, TX 78582-4613 956-487-9100
Unemployment Office of Central Texas – Rockdale 313 North Main StreetRockdale, TX 76567-2908 512-446-6440
Unemployment Office – Rosenberg 28000 Southwest FreewaySuite DRosenberg, TX 77471 281-344-0279
Unemployment Office, Rural Capital Area 575 Round Rock WestBldg H; Suite 240Round Rock, TX 78681 512-244-2207
Unemployment Office of the Concho Valley 202 Henry O. Flipper StreetSan Angelo, TX 76903-7008 325-653-2321
Unemployment Office Alamo – East Houston 4535 E HoustonSan Antonio, TX 78220 210-581-0190
Unemployment Office Alamo – Hillcrest 3652 Blumel Rd. Suite 200San Antonio, TX 78229 210-438-0581
Unemployment Office Alamo – Marbach 7008 Marbach RoadSan Antonio, TX 78227 210-432-0670
Unemployment Office Alamo – South Flores 6723 South Flores StreetSuite 100San Antonio, TX 78221 210-928-3985
Unemployment Office Alamo – Walzem 4615 Walzem RoadSuite 100San Antonio, TX 78218 210-822-7640
Unemployment Office – Rural Capital Area 4794 Transportation WaySan Marcos, TX 78666 512-392-1291
Unemployment Office-Sealy 2346 Highway 36 SouthSealy, TX 77474 979-627-0241
Unemployment Office Alamo – Seguin 1500 East Court StreetSuite 444Seguin, TX 78155-5268 830-379-4244
Unemployment Office Coastal Bend – Sinton 1113 East Sinton StreetSuite DSinton, TX 78387-2928 361-364-3284
Unemployment Office – Snyder 1912 37th StreetSnyder, TX 79549 325-574-1739
Unemployment Office for North Central Texas 2165 West South LoopSuite 2Stephenville, TX 76401-3912 254-965-5100
Unemployment Office Northeast Texas 1513 Houston StreetSulphur Springs, TX 75482 903-885-7556
Unemployment Office Freestone County 517 Main StTeague, TX 75860-1625 254-739-2887
Unemployment Office of Central Texas – Temple 201 Santa Fe WaySuite 201Temple, TX 76501 254-742-4400
Unemployment Office for North Central Texas 109 TejasSuite 300Terrell, TX 75160 972-563-7271
Unemployment Office Northeast Texas 1702 Hampton RoadTexarkana, TX 75503 903-794-4163
Unemployment Office – Texas City 3549 Palmer HighwayTexas City, TX 77590 409-949-9055
Unemployment Office East Texas – Tyler 4100 Troup HwyTyler, TX 75703-1927 903-561-8131
Unemployment Office – Middle Rio Grande 216 West Main StUvalde, TX 78801 830-278-4491
Unemployment Office – Vernon 1700 Wilbarger StreetRoom B7Vernon, TX 76384 940-552-9381
Unemployment Office Golden Crescent 120 S Main StreetSuite 110Victoria, TX 77901-8144 361-578-0341
Unemployment Office  – Waco 1416 South New RoadWaco, TX 76711-1335 254-296-5200
Unemployment Office for North Central Texas 1712 West 287 BusinessWaxahachie, TX 75165-4707 972-937-8114
Unemployment Office Weatherford 126 College Park DriveWeatherford, TX 76086 817-594-0049
Unemployment Office – Weslaco 2290 West Pike Blvd.Suite 100Weslaco, TX 78596 956-969-6100
Unemployment Office – Wharton 1506 North Alabama RoadSuite CWharton, TX 77488 979-531-0730
Unemployment Office – Wichita Falls 4309 Old Jacksboro HighwaySuite 300Wichita Falls, TX 76302-2700 940-322-1801
Unemployment Office Golden Crescent 307 Crittenden StreetYoakum, TX 77995 361-741-5100
Unemployment Office – Zapata 605 U.S. Hwy 83 Ste. BZapata, TX 78076 956-765-1804