Who’s in charge of Utah Unemployment Insurance Benefits?

Utah department of workforce Services (DWS)  is in charge of administering the state’s unemployment insurance program.

Utah Unemployment Contact

For Workers

For questions regarding an existing claim or UI benefits in general, please call the Claims Assistance and Re-Employment Team at:

  • Salt Lake and South Davis Counties (801) 526-4400
  • Weber and North Davis Counties (801) 612-0877
  • Utah County (801) 375-4067
  • Remainder of State and Out of State 1-888-848-0688
  • Fax – Claims (801) 526-4401
  • Fax – Monetary (801) 526-9394
  • Fax – Adjudications (801) 526-4402

How To Qualify for Utah Unemployment Benefits

You may be qualified for Utah unemployment insurance payments if you lost your job due to no fault of your own. To be eligible for unemployment benefits, a claimant must fulfill the following criteria::

  • You are unemployed in part or entirely due to no fault of your own.
  • You are a Utah resident.
  • To prove your eligibility, you have proof of adequate income during the base period.
  • You have proof of earned pay for at least two-quarters of the base period. In Utah, a base period is defined as the first four of the previous five working quarters.
  • During the base period, you earned at least $4200 in total earnings, as well as 1 1/2 times your greatest quarter.

How Much Unemployment Benefits Will I Get in Utah?

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: Last 4 completed quarters
  • Duration of Benefits: 10-26 weeks
  • Weekly Payment: Min $32 to Max $580
  • Maximum Benefits Amount (1 year): $15,080

How Do I Apply for Utah Unemployment Benefits?

All new unemployment insurance claims in Utah must be submitted online through the Utah Department of Workforce Services Unemployment Insurance Claim Filing website. The website is open seven days a week from 2 a.m. to 11:45 p.m., and the filing procedure for your initial claim should take around 30 minutes to complete — it consists of six steps:

  1. First Steps: Assist with the verification of identification and the determination of eligibility.
  2. Personal Data: Fill up your contact and demographic details (optional)
  3. Job Information: Fill in all of your employment information from the previous few months, including anything related to your separation from employment.
  4. Eligibility Questions: Provide information about your current employment availability.
  5. Statements: Provides details on each employer separation from the state of Utah.
  6. Bring Your Claim to a Close: Review information and instructions to keep your claim active

How do I Manage My Utah Unemployment Benefits

You’ll need to create an account with the state of Utah’s Department of Workforce Services in order to submit your weekly UI claim. To certify your claim, you must supply both your Social Security number and a Personal Identification Number that you produce each week.

For each week that you receive benefits, you must file a weekly unemployment claim. During the weekly certification process, you will be quizzed on your job search activities and whether or not you were given any positions. Your responses will be used to evaluate if you are eligible for another week of unemployment benefits.

You may be unable to get UI benefits for that week if you do not submit your weekly benefits claim on time, so be vigilant and submit your information on time.

How Do I Appeal an Utah Unemployment Decision?

If you disagree with the first claim determination, you can submit an appeal. You can seek a hearing online through the Department of Workforce Services, or you can write or fax a written statement of appeal to the following address:

Appeals Unit 

  • Phone: 801-526-9300 or toll-free at 877-800-0671
  • Address: PO Box 45244
  • Salt Lake City, UT 84145-0244
  • Fax: 801-526-9242

An administrative law judge will hear your case on initial appeal. The Workforce Appeals Board will consider a second appeal. You have the option of appealing the Board’s decision to the Utah Court of Appeals if necessary.

How Do I Report a Utah Unemployment Fraud?

Falsely reporting information is considered fraud, and the consequences can include high fines, the loss of all future benefits, and possibly prosecution. You can make an online complaint or print and send a Request For Investigation if you suspect unemployment insurance fraud.

How Do I Talk to a Person in Utah Unemployment Customer Service?

Steps:

  1. Dial 1-801-526-4400
  2. Press 1 (if you are calling about your unemployment claim or a benefit overpayment)
  3. Press pound
  4. Press 5 (to speak to a claims representative)
  5. Stay on the line
  6. The automated phone system will connect you to a live customer service agent from Utah Unemployment

UT Unemployment Voice Main Menu

  • Press 9 if you know your party’s extension.
  • Press 1 if you are calling about your unemployment claim or a benefit overpayment.
  • Press 2 if you represent your company and have questions about unemployment or if you wish to report unemployment fraud.

UT Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 for general information
  • Press 3 to repay an overpayment or if you have questions regarding an overpayment
  • Press 5 to speak to a claims representative
  • Press the star key to repeat these options

Utah Unemployment Customer Service Representatives Hours

  • Live Utah Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday,
  • Saturday-Sunday closed.

Utah Unemployment Support Phone Numbers

  • Utah Unemployment Support Phone Number: 1-801-526-4400. Live Utah Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • Questions regarding an existing claim or UI benefits in general: 1-801-612-0877 (Weber and North Davis Counties) and 1-801-375-4067 (Utah County).
  • Questions on Unemployment Insurance Claims or Benefit Costs: 1-801-526-9235.
  • Report Unemployment Insurance Fraud: 1-801-526-9235.
  • Questions or information on Unemployment Insurance Contributions (taxes): 1-801-526-9235 or 1-800-222-2857.
  • UI appeal questions or information: 1-801-526-9300.

Utah Unemployment Fax Number

  • Questions regarding an existing claim or UI benefits in general: Claims 1-801-526-4401, Monetary 1-801-526-9394, Adjudications 1-801-526-4402.
  • Questions or information on Unemployment Insurance Contributions (taxes): Except as noted below 1-801-526-9236.

Utah Unemployment Insurance (UI) Mailing Addresses

Unemployment Insurance Contributions (taxes):

Utah Department of Workforce Services

P.O. Box 45288

140 East 300 South

Salt Lake City, UT 84145-0288

UI appeal questions:

Utah Department of Workforce Services

Adjudication Division

P.O. Box 45244

140 East 300 South

Salt Lake City, UT 84145-0244

Utah Unemployment Live Chat Support

Utah Unemployment support email

Utah Unemployment doesn’t offer live support via email.

Utah UI Help Center

You can find more information on Utah Unemployment Insurance (UI) Support page.

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

Utah Unemployment Phone Number and Office Locations

Utah Unemployment  Office Utah Unemployment Office Locations Utah Unemployment Phone Number
Beaver Unemployment Office 875 North Main PO Box 1138Beaver, UT 84713 866-435-7414
Blanding Unemployment Office 544 North 100 EastBlanding, UT 84511 866-435-7414
Brigham City Unemployment Office 138 West 990 SouthBrigham City, UT 84302 866-435-7414
Emery County Unemployment Office 550 W. Hwy 29Castle Dale, UT 84513 866-435-7414
Cedar City Unemployment Office 176 East 200 NorthCedar City, UT 84720 866-435-7414
Clearfield Unemployment Office 1290 East 1450 SouthClearfield, UT 84015 866-435-7414
Delta Unemployment Office 44 South 350 EastDelta, UT 84624 435-864-3021
Heber City Unemployment Office 69 North 600 West Suite CHeber City, UT 84032 866-435-7414
Junction Unemployment Office 550 North MainPO Box 127Junction, UT 84740 866-435-7414
Kanab Unemployment Office 468 East 300 SouthKanab, UT 84741 801-435-7414
Lehi Unemployment Office 557 W State StreetLehi, UT 84043 866-435-7414
Loa Unemployment Office 18 South Main PO Box 267Loa, UT 84747 435-836-2406
Logan Unemployment Office 180 North 100 WestLogan, UT 84321 866-435-7414
Manti Unemployment Office 55 South Main Suite #3Manti, UT 84642 866-435-7414
Midvale Unemployment Office 7292 South State StreetMidvale, UT 84047 801-526-0950
Moab Unemployment Office 457 Kane Creek BoulevardMoab, UT 84532 866-435-7414
Nephi Unemployment Office 625 North MainNephi, UT 84648 866-435-7414
Ogden Unemployment Office 480 27th StreetOgden, UT 84401 866-435-7414
Panguitch Unemployment Office 665 North Main PO Box 61Panguitch, UT 84759 866-435-7414
Park City Unemployment Office 1910 Prospector #100Park City, UT 84060 866-435-7414
Price Unemployment Office 475 West Price River DrivePrice, UT 84501 866-435-7414
Provo Unemployment Office 1550 North 200 WestProvo, UT 84604 801-526-0950
Richfield Unemployment Office 115 East 100 SouthRichfield, UT 84701 866-435-7414
Roosevelt Unemployment Office 140 West 425 SouthRoosevelt, UT 84066 435-722-6499
Metro Unemployment Office 720 South 200 EastSalt Lake City, UT 84111 801-526-0950
Spanish Fork Unemployment Office 1185 North Canyon Creek PkwySpanish Fork, UT 84660 866-435-7414
St. George Unemployment Office 162 North 400 East Building BSt. George, UT 84770 866-435-7414
South County Unemployment Office 5735 South Redwood RoadTaylorsville, UT 84123 801-269-4700
Tooele Unemployment Office 305 North Main Street Suite 100Tooele, UT 84074 866-435-7414
Vernal Unemployment Office 1050 West Market DriveVernal, UT 84078-2399 435-781-4100
South Davis Unemployment Office 763 West 700 SouthWoods Cross, UT 84087 866-435-7414
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