Who’s in charge of West Virginia Unemployment Insurance Benefits?

WorkForce West Virginia is a state government organization financed by the United States Department of Labor that manages the state’s unemployment insurance program as well as a network of workforce development programs aimed to help West Virginians and businesses compete in today’s global economy.

West Virginia Unemployment Contact

For Unemployment Benefit and Claims information

  • Phone: 1-800-252-JOBS (5627)

For website inquiries, information or questions

  • Claimants call UC Benefits & Technical Support – 304-558-3309
  • Employers call UC Contribution 304-558-2676

How To Qualify for West Virginia Unemployment Benefits

To be eligible for unemployment benefits, a claimant must have worked in West Virginia for at least 12 to 18 months before to filing the initial claim, as well as earning a certain amount of money as set forth in West Virginia’s unemployment benefits criteria.

A claimant must also be able and willing to work during the week for which they are applying for assistance. The eligibility of a claim is assessed during the filing procedure.

You should still apply even if you’re not sure if you qualify.

You must be a West Virginia resident and meet all of the following criteria:

  • You are jobless due to no fault of your own.
  • During the last 12-18 months, you worked in West Virginia.
  • You were paid a certain amount of money based on West Virginia criteria.
  • You never stop looking for a job every week you receive benefits.

How Much Unemployment Benefits Will I Get in West Virginia?

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: Last 4 completed quarters
  • Duration of Benefits: 26 weeks
  • Weekly Payment: Min $24 to Max $424
  • Maximum Benefits Amount (1 year): $11,024

How Do I Apply for West Virginia Unemployment Benefits?

Applicants for unemployment aid in West Virginia must fill out an Initial Unemployment Compensation Application online. Select the option to register a new/additional Initial Unemployment Claim at uc.workforcewv.org.

Workers who get a Low Earnings Report from their employers may submit the document to the local unemployment claims office in person or by mail. For your convenience, a list of those postal addresses is accessible on the Workforce West Virginia website.

How do I Manage My West Virginia Unemployment Benefits

West Virginia makes it simple for jobless benefit applicants to handle their benefits online. Once you’ve been authorized for help, you’ll need to make a weekly claim to get unemployment benefits for each week you’re jobless. Visit https://uc.workforcewv.org/Consumer/Login.aspx?app=cc to do so.

To submit your weekly benefit claim, you may also call 800-379-1032 each week.

Your responses are considered final once you submit the form, and they cannot be modified, so make sure you’re providing complete and correct information before submitting. You’ll also have to attest that the information you’re sending is correct and free of fraud.

Your weekly benefit claim must be submitted between 12:01 a.m. EST on Sunday and 5 p.m. EST on Friday. Unless you select direct deposit, your assistance will be sent to you on a state-issued prepaid debit card to which your weekly assistance payment will be added.

How Do I Appeal a West Virginia Unemployment Decision?

If you want to appeal a decision, you must do so within eight days of the day the decision was mailed — an appeal can be initiated by either the claimant or the employer.

At that time, you may be requested to attend a hearing with an administrative law judge, the objective of which is to assess whether you should be given or refused unemployment benefits.

Any appeals of the judge’s decision must be filed with a Board of Review, and you will be called to a hearing in Charleston to answer questions and present evidence in support of your claim.

How Do I Report a West Virginia Unemployment Fraud?

The state of West Virginia treats unemployment fraud, including identity theft and false unemployment claims, extremely severely. Any effort to obtain unemployment insurance benefits under false pretenses – including leaving a job without good reason – is deemed fraud.

As detailed below, you have three methods for reporting cases of unemployment fraud:

Fraud may result in fines, jail time, or the inability to receive future unemployment benefits until all fraudulent claims and fines have been repaid.

How Do I Talk to a Person in West Virginia Unemployment Customer Service?

Steps:

  1. Dial 1-800-252-5627
  2. Press 1 (to access our automated system or connect to an agent)
  3. Press 6 (to speak to an agent)
  4. Press 1 (to speak to an agent)
  5. Stay on the line
  6. The automated phone system will connect you to a live customer service agent from West Virginia Unemployment

WV Unemployment Voice Main Menu

  • Press 1 to access our automated system or connect to an agent.
  • Press 2 for frequently asked questions or to get general information on unemployment benefits such as how to file a new claim, potential benefit events or eligibility requirements.
  • Press 3 or to contact KeyBank at 1-866-295-2955 for assistance with your unemployment debit card.
  • Press 5 to HR Energy fraud service.

WV Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 to file a claim.
  • Press 2 if you need to certify for this week.
  • Press 3 to check on a submitted claim status.
  • Press 4 to find out the amount of benefits you are eligible for.
  • Press 5 to set up, change or cancel your direct deposit.
  • Press 6 to speak to an agent.

West Virginia Unemployment Customer Service Representatives Hours

  • Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday,
  • Saturday closed.

West Virginia Unemployment Support Phone Numbers

  • West Virginia Unemployment Support Phone Number: 1-800-252-5627. Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.
  • WV Relay: 711.
  • Claimants call UC Benefits & Technical Support: 1-304-558-3309.
  • Employers call UC Contribution: 1-304-558-2676.

West Virginia Unemployment Insurance (UI) Mailing Addresses

WorkForce West Virginia:

1900 Kanawha Boulevard East

Building 3, Suite 300

Charleston, WV 25305

WV Unemployment Live Chat Support

You can start a live chat with customer support at West Virginia Unemployment page.

  • Press the “Live Chat” red button
  • Start Chat

West Virginia Unemployment support email

WV Unemployment doesn’t offer live support via email.

West Virginia UI Help Center

What if I got fired?

You may be disqualified for benefits if the employer can prove you were discharged for work-related misconduct. An employer must prove misconduct before you are eligible for benefits.

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

West Virginia Unemployment Phone Number and Office Locations

West Virginia Unemployment  Office West Virginia Unemployment Office Locations West Virginia Unemployment Phone Number
WorkForce WV – Beckley 200 New River Town CenterBeckley, WV 25801 304-256-6792
WorkForce WV – Charleston Center 1321 Plaza East PO Box 2753Charleston, WV 25330-2753 304-558-0291
WorkForce WV – Clarksburg 153 W. Main St. Suite BClarksburg, WV 26301 304-627-2125
WorkForce WV – Elkins 1023 North Randolph AvenueElkins, WV 26241 304-637-0257
WorkForce WV – Fairmont 416 Adams Street Suite 220Fairmont, WV 26554 304-363-0654
WorkForce WV – Huntington 2699 Park Avenue Suite 240Huntington, WV 25704 304-528-5528
WorkForce WV – Putnam 3554 Teays Valley RoadMid Valley Square Suite 117Hurricane, WV 25526 304-397-3033
WorkForce WV – Logan 130 Stratton Street PO Box 1619Logan, WV 25601-1619 304-792-7010
Career One Stop – Martinsburg 202 Viking WayMartinsburg, WV 25401 304-264-6133
Region 7 Workforce Development Board 151 Robert C Byrd Industrial Park Rd Suite 2Moorefield, WV 26836 304-530-3917
WorkForce WV – Morgantown 304 Scott AvenueMorgantown, WV 26508 304-285-3124
WorkForce WV – New Martinsville 257 North State Route 2New Martinsville, WV 26155 304-455-6184
WorkForce WV – Parkersburg 300 Lakeview CenterParkersburg, WV 26101 304-420-4525
WorkForce WV – Mercer 195 Davis Street Suite 102Princeton, WV 24739 304-425-1896
WorkForce WV – Greenbrier Valley 330 Red Oaks Shopping Center Suite 1Ronceverte, WV 24970 304-647-7410
WorkForce WV – Summersville 830 Northside Drive Suite 123Summersville, WV 26651 304-872-0820
WorkForce WV – Weirton 100 Municipal Plaza Suite 300Weirton, WV 26062 304-794-2000
WorkForce WV – Welch 110 Park Avenue Suite 100Welch, WV 24801 304-436-3131
American Job Center – Wheeling 1275 Warwood AveWheeling, WV 26003 304-232-6280
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